First Cash reviews

3.7

63% would recommend to a friend

(837 total reviews)

Rick Wessel

73% approve of CEO

67% positive business outlook

First Cash has an employee rating of 3.7 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Cash employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

837 reviews
1.0
Oct 18, 2017

I am a store manager

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

None. They killed CashAmerica. One of the best companies ever.

Cons

FirstCash employs modern day slave labor. They do the least amount required by law just to cut costs, then pile everything on the district manager and below.

4.0
Oct 18, 2017

Assistant manager

Recommend
CEO approval
Business Outlook

Pros

Excellent customer service, fair pricing on used items based on category, flexible work schedule, clean neat store space.

Cons

Not being promoted as promised, asked to move around several times in a short period of time, employees not doing their job.

1.0
Oct 12, 2017

worst pawn chain

Recommend
CEO approval
Business Outlook

Pros

None at all. Nothing. Nada

Cons

They slashed benefits. They reduced 401k contributions. They increased working hours. The downgraded the software we used at work. The changed their vacation policy. They changed their policies regarding returns and layaway and made it harder for use to help the customers. There is NO such thing as work life balance. I was a store manager for 3 years.

Viewing 436 - 438 of 837 Reviews

Glassdoor has 978 First Cash reviews submitted anonymously by First Cash employees. Read employee reviews and ratings on Glassdoor to decide if First Cash is right for you.