Is First Citizens Bank a good company to work for?

First Citizens Bank has an overall rating of 3.7 out of 5, based on over 1,496 reviews left anonymously by employees. This rating has increased by 2% over the last 12 months. 66% of employees would recommend working at First Citizens Bank to a friend and 64% have a positive outlook for the business. The best reviews about First Citizens Bank have been left by employees working as Intern , Business Systems Analyst and Financial Sales Manager .

Does First Citizens Bank pay their employees well?

According to anonymously submitted Glassdoor reviews, First Citizens Bank employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at First Citizens Bank. This rating has been stable over the past 12 months.

How satisfied are employees working at First Citizens Bank?

66% of First Citizens Bank employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated First Citizens Bank 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the pros of working at First Citizens Bank according to real employee reviews?

"The benefits are good they match 9% of my 401K and your are vested at 6% immediately." ((in 116 reviews)); "Great people that helped me learn about the ins and outs of mortgage banking industry through hands on experience." ((in 88 reviews)); "Pay was good and competitive" ((in 72 reviews)); "Work life balance is good" ((in 49 reviews)); "Unlimited PTO for all salary employees." ((in 27 reviews))

What are the cons of working at First Citizens Bank according to real employee reviews?

"All: poor management." ((in 75 reviews)); "No training to navigate the company." ((in 29 reviews)); "One who doesn’t walk the walk another manager who takes credit for everything" ((in 28 reviews)); "no bonuses or raises even after excelling annual personal goals and organizational goals." ((in 23 reviews)); "Upper management is disconnected from the branch and customer base." ((in 18 reviews))

What are employees saying about First Citizens Bank layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about First Citizens Bank layoffs and their outlook for job security at First Citizens Bank in 2026.

What First Citizens Bank locations have received the highest employee ratings?

Asheville , San Diego , Greenville , Chicago , Greenville , Greensboro , Pasadena , Winston-Salem , Roanoke , Raleigh

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First Citizens Bank

First Citizens Bank reviews

3.7

66% would recommend to a friend

(1,357 total reviews)

Frank B. Holding Jr.

78% approve of CEO

64% positive business outlook

Ratings by category

3.8

Work/Life balance

3.7

Culture & values

3.7

Diversity & inclusion

3.5

Compensation and benefits

3.5

Career opportunities

3.4

Senior management

First Citizens Bank has an employee rating of 3.7 out of 5 stars, based on 1,357 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Citizens Bank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

4.0

Feb 19, 2010

Great company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good work life balance. Good environment.

Cons

None really, could do bonuses, but this is a privately held company, so can't really complain. They throw in 3% every year towards your 401K to make up for the lack of a pension plan. They also do 100% matching for up to 6%.

4.0

Feb 14, 2010

Great summer experience during college that has provided talking points for full-time interviews. Great stepping stone.

Summer float teller

Recommend

CEO approval

Business Outlook

Pros

Friendly and positive atmosphere. Great ininitial training program that was followed by close communication with my supervisor even when I was located at different branches.

Cons

Very hierarchial structure. Very limited initial responosibilites and many things has to be approved by supervisor. Scheduling time off was difficult unless done long in advance do to the summer months.

2.0

Jan 16, 2010

Chaotic Place to be right now; Execs don't seem to care but non management workers are nice

Project manager

Recommend

CEO approval

Business Outlook

Pros

They don't micromanage your hours so you can come in at 8:30; Some groups allow people to work from home at manager's choice The non management workers get along well with each other They did not receive tarp money, which means the prior exec team planned well

Cons

Executives are not in touch with workers; Seem to focus on capital gain without planning ahead and thinking of the pressure it puts on workers; A lot of poeple are overworked and managers seem stressed out; People resentful of process; Mood overall is gloomy No career paths; impossible to figure out how you progress

Viewing 1351 - 1353 of 1,357 Reviews

Jobs at First Citizens Bank

Customer Service Representative I (Remote Phoenix, AZ)

Client Associate (part-time)

Operations Specialist I

Bank Sales and Service Representative (Teller)

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First Citizens Bank

First Citizens Bank reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great company

Great summer experience during college that has provided talking points for full-time interviews. Great stepping stone.

Chaotic Place to be right now; Execs don't seem to care but non management workers are nice

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