Is First Command Financial Services a good company to work for?

First Command Financial Services has an overall rating of 4.4 out of 5, based on over 635 reviews left anonymously by employees. This rating has been stable over the past 12 months. 87% of employees would recommend working at First Command Financial Services to a friend and 88% have a positive outlook for the business. The best reviews about First Command Financial Services have been left by employees working as District Advisor , Financial Advisor and Administrative Assistant .

Does First Command Financial Services pay their employees well?

According to anonymously submitted Glassdoor reviews, First Command Financial Services employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at First Command Financial Services. This rating has been stable over the past 12 months.

How satisfied are employees working at First Command Financial Services?

87% of First Command Financial Services employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated First Command Financial Services 4.3 out of 5 for work life balance, 4.6 for culture and values and 4.3 for career opportunities.

What are the top reviewed jobs at First Command Financial Services?

Financial Advisor (158) , Administrative Assistant (42) , District Advisor (13) , Advisor (7) , Financial Advisor Trainee (6) , Office Manager (6) , Vice President (6) , Intern (5) , Marketing (5) , Trader (5) , Director (4) , Executive Assistant (4) , Accountant (3) , Associate Director (3) , Customer Service Representative (3)

What are the pros of working at First Command Financial Services according to real employee reviews?

"The culture here is great" ((in 43 reviews)); "Great people and you are appreciated" ((in 42 reviews)); "Benefits are good" ((in 23 reviews)); "Great training to get licensed and started in the industry." ((in 22 reviews)); "Great leadership and mentors to guide you" ((in 17 reviews))

What are the cons of working at First Command Financial Services according to real employee reviews?

"Low pay Mediocre benefits Pay Increases / Merit raises" ((in 17 reviews)); "Focus on whole life insurance when this may not be the best option for all clients." ((in 16 reviews)); "Poor Management & lack of employee motivation" ((in 13 reviews)); "Low salary provided by organisation" ((in 9 reviews)); "Commission and compensation is confusing." ((in 9 reviews))

What are employees saying about First Command Financial Services layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about First Command Financial Services layoffs and their outlook for job security at First Command Financial Services in 2026.

What are the top reviewed First Command Financial Services locations?

Fort Worth , Colorado Springs , San Antonio , Dallas-Fort Worth , San Diego , Annapolis , Charleston , Mount Laurel , Austin , Orlando , Oak Brook , Alexandria , Dallas , Oceanside , Pensacola , Tampa , Evans , Colonial Heights , Woodbridge , Saint Robert , Anchorage , Papillion , Lawton , Oklahoma City , Washington , Fayetteville , Biloxi , Clarksville , Aurora , Lakewood

First Command Financial Services reviews

4.4

87% would recommend to a friend

(578 total reviews)

Mark Steffe

92% approve of CEO

88% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

First Command Financial Services has an employee rating of 4.4 out of 5 stars, based on 578 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The First Command Financial Services employee rating is 22% above average for employers within the Financial Services industry (3.6 stars).

Reviews by job title

578 reviews

3.0

Nov 22, 2023

Not for me

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The people that worked there were friendly. I worked in HQ so it was nice to have an onsite bank and ATM accessible. Different food vendors for lunch was nice. There’s a gym onsite as well.

Cons

Too many systems the company uses for account information and databases. It can be confusing at times. The culture could use some improvement. When I started working for the company I didn’t receive anything to make me feel welcome. Not even a pen. My department was heavy on the micromanaging which isn’t necessary. While majority of the company worked 2 days in office, my department worked 3 days. My department and others are overworked and underpaid.

First Command Financial Services Response

2y

Thank you for your feedback. We appreciate your comments on the benefits of working in our Home Office. First Command is owned by employees through an employee stock ownership plan (ESOP), and we encourage our people to exercise their ownership by providing feedback that will help us create a positive environment for all. Our company leaders maintain an open door policy. We encourage employees to discuss business-related problems with their supervisor or management and offer suggestions on how to improve. We also rely on Glassdoor reviews to gain critical insights, so we again want to thank you for your feedback.

5.0

Nov 13, 2023

Advisor

Recommend

CEO approval

Business Outlook

Pros

Moral is high Good Work ethic

Cons

None None None None None

First Command Financial Services Response

2y

Thank you for sharing your experience. The mission of our company is incredibly important to our employees and Advisors. They tell us that one of the most compelling elements of this career is the opportunity to serve military personnel and their families in a meaningful way. The rewards of hard work and dedication are a satisfying career, a company that fully supports you, and the opportunity to help those who serve in their pursuit of lifelong financial security. We appreciate your feedback.

1.0

Nov 12, 2023

Beware …

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Appears to have ‘family’ environment. Location of HQ is in Fort Worth Benefits are good. ESOP is good

Cons

Family environment over-rated. Feels that you must be in the office to get work done and be productive. Several issues with EEOC. While they have women in Exec positions…it a facade. Information Technology and security is now run by men who are intimidated by strong women.

First Command Financial Services Response

2y

Thank you for sharing your feedback with us. We are sorry to hear about your negative experience. The sense of family at First Command is strong. Our focus is on creating and sustaining an environment in which all members are valued for their unique characteristics and contributions and where we all have a seat at the table. Our commitment to diversity and inclusion is reflected in our Executive Leadership Team, where more than half of our leaders are women. We take equal employment opportunities at First Command very seriously and encourage you to contact our Human Resources department at hr@firstcommand.com to provide us with more information about your experience. First Command is committed to creating and sustaining a culture that inspires our employees and makes them feel appreciated. Employees are invited to share their experiences so we can address any shortcomings and bring positive change to the organization. We will be sure to make our leadership aware of your concerns.

Viewing 379 - 381 of 578 Reviews

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