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First Command Financial Services

Engaged Employer

First Command Financial Services reviews

4.4

87% would recommend to a friend

(576 total reviews)
avatar

Mark Steffe

92% approve of CEO

88% positive business outlook

First Command Financial Services has an employee rating of 4.4 out of 5 stars, based on 576 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The First Command Financial Services employee rating is 22% above average for employers within the Financial Services industry (3.6 stars).

Reviews by job title

576 reviews
2.0
Jun 12, 2019
Recommend
CEO approval
Business Outlook

Pros

One of the pros was flexible schedules. Most positions don't require you to be there 24/7 and helps create a good balance of life and work.

Cons

No consistency throughout the company. Each office kind of makes up their own rules and procedures making it #1 hard to learn processes and procedures #2 creates a disconnect from office to office.

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First Command Financial Services Response
7y
Thank you for sharing your feedback with us. We appreciate your positive comments as well as constructive suggestions for improvement. Please know that we do share your belief in the importance of building meaningful relationships with our clients. We teach Advisors to coach our clients to become financially disciplined and confident in their pursuit of financial security. Our approach is not to focus on the sale of any particular type of financial product. Rather, we recommend financial products to address the spectrum of issues that clients face. Those issues include risk management (insurance), cash management (banking) and investments to achieve long-term goals including retirement. In this way we strive to embrace the highest ethical standards and best practices of the financial services industry. We recognize that the best way to build and sustain a client-first culture is to establish consistency throughout our organization. I will share your comments with leadership so we can continue to bring positive change to First Command.
4.0
May 16, 2019

Great Environment

Recommend
CEO approval
Business Outlook

Pros

Great place to work, family atmosphere. Profit sharing is unheard of.

Cons

Some departments don't have much room for growth.

1.0
May 2, 2019
Recommend
CEO approval
Business Outlook

Pros

Your core clients are military which are great people to serve. Their training program is thorough and they teach you a lot about selling insurance. They also have great training on the Federal Employee market.

Cons

They are crooks when it comes to paying you. They will lie about how much commissions are paid to them from the companies and then give you a portion of that money. You are expected to run your business by paying for help, rent, your own taxes for about 33% of the commissions paid out plus any bonuses. You also have to pay a monthly fee to First Command for their home office support. After you leave them, they will hold any commissions that came in for the next year and then release them to you but can charge you for up to 2-5 years for any charge backs that come. I'm not sure how that is legal since they don't continue to pay after a year. You might be surprised after you thought you moved on a few years later to get charges from them. They will push whole life insurance sales because of the larger commission pay out.

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First Command Financial Services Response
7y
Please know we appreciate your willingness to share your experiences in a public forum. However, we must respectfully reject the allegations in this posting. First Command Financial Advisors are independent contractors. We seek individuals with internal drive, entrepreneurial mindsets and a desire for professional growth. We provide new Advisors with an extensive training program, as the writer of the above post clearly acknowledged, designed to equip them to succeed as independent contractors. Advisors learn how to build and grow their own business, serve new clients, and provide quality, face-to-face financial coaching. We are at all times honest and transparent in our dealings with Advisors. Furthermore, the statement about whole life insurance sales is incorrect. Our approach is not to focus on the sale of any particular type of financial product. Rather, we teach Advisors to coach our clients to become financially disciplined and confident in their pursuit of financial security by addressing the spectrum of financial issues that clients face including risk management (insurance), cash management (banking) and investments to achieve long-term goals including retirement. We are committed to a client-first culture that reflects the highest ethical standards and best practices of the financial services industry.
Viewing 415 - 417 of 576 Reviews

Glassdoor has 633 First Command Financial Services reviews submitted anonymously by First Command Financial Services employees. Read employee reviews and ratings on Glassdoor to decide if First Command Financial Services is right for you.