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First Command Financial Services

Engaged Employer

First Command Financial Services reviews

4.4

87% would recommend to a friend

(576 total reviews)
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Mark Steffe

92% approve of CEO

88% positive business outlook

First Command Financial Services has an employee rating of 4.4 out of 5 stars, based on 576 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The First Command Financial Services employee rating is 22% above average for employers within the Financial Services industry (3.6 stars).

Reviews by job title

576 reviews
1.0
Feb 21, 2018
Recommend
CEO approval
Business Outlook

Pros

They genuinely care about their clients. They will pay for your licensing. If you are a young person starting out with no expenses, or a military spouse who already has an income you can depend on, and are a natural salesperson, this is the job for you. If not, read on. I remain a client of FC if not an "employee".

Cons

It's been over a year since I left so I have had time to gain some perspective and let the dust settle. This was the first job I have ever quit. Here is what I feel an prospective "employee" of FC needs to know: For the first year (they push for sooner than that) you are an employee of the First Command corporation. Then once you "go independent" you are now an independent who works with First Command, gets support and software (both are excellent by the way) from First Command, does things the First Command way, sells to who First Command wants you to sell to, gets money from First Command etc. But....you do not work FOR First Command so your paycheck does not have any taxes taken out, you have to provide your own benefits package, pay your own office rent, supplies, etc. (minus a small stipend based off of performance and the whim of your District Advisor-who interestingly is also an independent contractor even though the company expects them to fly up to home office constantly to conduct training, etc.), pay for your own office assistant, advertising (although it has to be within strict rules), attended mandatory training events, etc. I point this out because asking around to friends in other firms you are an employee of that firm with all that carries. FC saves itself endless expense although in their defense they claim this allows them to pass the maximum amount of compensation on to you. Here is the challenge with all of that. With normal firms, if you start a client, you keep that client unless there is some reason for them to decide to change advisors. You build up a stable of clients and wealth under management and all those years of struggling pay off in the long run. With First Command, they want their clients to always have someone face to face (which to be fair, is an excellent model for taking care of their clients). That means you start the client and when they move (and their clientele is military so they almost ALWAYS move) you lose that client. Gone. With the assets you brought in. If you are by a large base, you have enough clients moving in to make up for the ones moving out. If you work at a small base or a base with high turnover (like a training base without many permanent personnel), you will start a ton of clients, get great praise heaped on you by the home office for your New Clients Created, and make other advisors down the road rich when the client moves on, meanwhile you struggle to keep up with your goals that First Command directs towards you which are always going up. If you are not a sales person, do not hire on (this is true of most Financial Advisors I would bet). 90% of your job is convincing people to buy what FC has to offer. The 10% that is actual financial management you will pick up quickly and the vast array of software and home office expertise and eight layers of Compliance will make sure you do a good job at it.

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First Command Financial Services Response
8y
Thank you for taking the time to share your experiences as a First Command Financial Advisor. While you determined that this career was not the right fit for you, we do appreciate that you remain a client. Please know that we value your business and are committed to providing you the best possible service today and in the years to come. As you have noted, for some, this is not an easy career. You commented that it is a job for a natural salesperson. Certainly an ability to sell oneself is important for anyone who is self employed, especially an Independent Contractor who is launching a new business. But sales ability alone is not enough. We have found that Advisors who are primarily motivated to sell products do not typically enjoy long-term success. Our most successful Advisors tell us that one of the most compelling elements of this career is the opportunity to serve military families in a meaningful way. Seven out of 10 First Command Financial Advisors come from the ranks of veterans and military spouses. For these Advisors, the career is about serving those who serve. It is about staying connected to the military community in a way that adds value to the lives of service members and their families by helping them pursue their financial objectives and goals.
5.0
Jan 28, 2018

Financial Advisor Trainee

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very good virtual support system among field offices. They also train you and sponsor licensing if you are motivated and interested in becoming a financial advisor. No cold calling involved!

Cons

Once licensed, you are on your own. You get a small pool of clients from the database but you have to go out and advertise yourself and company's services. I do not think it's really cons but it's worth mentioning!And get ready for loooong hours!

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Glassdoor has 633 First Command Financial Services reviews submitted anonymously by First Command Financial Services employees. Read employee reviews and ratings on Glassdoor to decide if First Command Financial Services is right for you.