Is First Command Financial Services a good company to work for?

First Command Financial Services has an overall rating of 4.4 out of 5, based on over 633 reviews left anonymously by employees. This rating has been stable over the past 12 months. 87% of employees would recommend working at First Command Financial Services to a friend and 88% have a positive outlook for the business. The best reviews about First Command Financial Services have been left by employees working as District Advisor , Financial Advisor and Administrative Assistant .

Does First Command Financial Services pay their employees well?

According to anonymously submitted Glassdoor reviews, First Command Financial Services employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at First Command Financial Services. This rating has been stable over the past 12 months.

How satisfied are employees working at First Command Financial Services?

87% of First Command Financial Services employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated First Command Financial Services 4.3 out of 5 for work life balance, 4.6 for culture and values and 4.3 for career opportunities.

What are the top reviewed jobs at First Command Financial Services?

Financial Advisor (158) , Administrative Assistant (42) , District Advisor (13) , Advisor (7) , Financial Advisor Trainee (6) , Office Manager (6) , Vice President (6) , Intern (5) , Marketing (5) , Trader (5) , Director (4) , Executive Assistant (4) , Accountant (3) , Associate Director (3) , Customer Service Representative (3)

What are the pros of working at First Command Financial Services according to real employee reviews?

"The culture here is great" ((in 45 reviews)); "Great people and you are appreciated" ((in 41 reviews)); "Benefits are good" ((in 23 reviews)); "great training and place to start" ((in 19 reviews)); "Great leadership and mentors to guide you" ((in 16 reviews))

What are the cons of working at First Command Financial Services according to real employee reviews?

"Pay is low compared to industry averages" ((in 19 reviews)); "It was clear from day one that the only thing they want you to sell is whole life insurance." ((in 13 reviews)); "Poor Management & lack of employee motivation" ((in 12 reviews)); "Low salary provided by organisation" ((in 10 reviews)); "Long hours and lots of pressure to find new clients." ((in 8 reviews))

What are employees saying about First Command Financial Services layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about First Command Financial Services layoffs and their outlook for job security at First Command Financial Services in 2026.

What are the top reviewed First Command Financial Services locations?

Fort Worth , Colorado Springs , San Antonio , Dallas-Fort Worth , San Diego , Annapolis , Charleston , Mount Laurel , Austin , Orlando , Oak Brook , Alexandria , Dallas , Oceanside , Pensacola , Tampa , Evans , Colonial Heights , Woodbridge , Saint Robert , Anchorage , Papillion , Lawton , Oklahoma City , Washington , Fayetteville , Biloxi , Clarksville , Aurora , Lakewood

First Command Financial Services reviews

4.4

87% would recommend to a friend

(576 total reviews)

Mark Steffe

92% approve of CEO

88% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

First Command Financial Services has an employee rating of 4.4 out of 5 stars, based on 576 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The First Command Financial Services employee rating is 22% above average for employers within the Financial Services industry (3.6 stars).

Reviews by job title

576 reviews

1.0

Mar 15, 2018

Financial Advisor INSURANCE SALESMAN

Financial advisor

Recommend

CEO approval

Business Outlook

Pros

There are no pros to this company and the other reviews are First Command PAYING their advisors to leave them.

Cons

All they can "sell" you from an investment standpoint are Class A high priced mutual funds which come with a massive 5.75% sales charge and over a 2% management fee. Their ENTIRE model is based off of WHOLE LIFE INSURANCE. If you do not sell it, you won't make money. They PUSH it on military that have $400,000 SGLI ALREADY. This policy has a MASSIVE commission for their advisors and is literally ripping money away from our military families. They are being deceived into buying a price insurance policy before paying off DEBT or putting money away in a LOW COST investment that almost ANY other firm can provide.

First Command Financial Services Response

8y

First Command categorically rejects all of the allegations in this posting. These statements are patently false and bear no relation whatsoever to the honorable manner in which First Command conducts its business. At all times we act in our clients’ best interests. We are committed to a client-first culture that reflects the highest ethical standards and best practices of the financial services industry.

5.0

Mar 9, 2018

One Team

Financial advisor

Recommend

CEO approval

Business Outlook

Pros

We are a family. We have our dysfunctional moments, but we have the best clients in the world. We serve those who serve in the pursuit of THEIR financial goals. We love our clients, and we mostly love each other. We serve on 1 team. Our home office support is the best in the WORLD. These people help us to help our clients as if they were their own. They are the duck feet paddling hard under the water. They are our friends. Our compliance and legal teams keep us above reproach with all regulatory agencies. Our Principals and DA's ensure that we are all operating at the highest fiduciary standards to ensure every recommendation is in our client’s best interests. When the DOL rules came out we were prepared and ahead of other companies with our compliance.

Cons

The company has some really wonderful people who are retiring.

1.0

Mar 6, 2018

Financial Advisor

Financial advisor

Recommend

CEO approval

Business Outlook

Pros

Potential to earn a lot of money.

Cons

Very unethical company. Former advisors are suing them over exploitive and misleading hiring practices. I was encouraged to give bad financial advice to a retired Air Force veteran simply to make more money for myself and my boss. Sole motivation is greed.

First Command Financial Services Response

8y

First Command is committed to a client-first culture that reflects the highest ethical standards and best practices of the financial services industry. Since 2009, the Financial Planning Association has recognized First Command as an FPA Alliance member – one of only two firms ever to receive this prestigious honor. FPA Alliance firms demonstrate an unwavering commitment to the financial planning process and to their clients, delivering all financial planning services in accordance with the FPA Standard of Care. With that in mind we are particularly concerned about your statement that you were “encouraged to give bad financial advice.” That is not how First Command conducts business. On the contrary, our policies and actions are continuously monitored to reflect a culture of compliance and a fiduciary standard of conduct by which we first and foremost act in our clients’ best interests. Your statements represent a serious matter to us that we wish to address. In the meantime, I urge you to report your concerns, with further details, to our Quality Management Team via email at Quality_Management_Inbox@firstcommand.com so we can investigate and take any appropriate action that may be warranted.

Viewing 433 - 435 of 576 Reviews

Jobs at First Command Financial Services

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Fort Worth, TX

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