Is First Command Financial Services a good company to work for?

First Command Financial Services has an overall rating of 4.4 out of 5, based on over 634 reviews left anonymously by employees. This rating has been stable over the past 12 months. 87% of employees would recommend working at First Command Financial Services to a friend and 88% have a positive outlook for the business. The best reviews about First Command Financial Services have been left by employees working as District Advisor , Financial Advisor and Administrative Assistant .

Does First Command Financial Services pay their employees well?

According to anonymously submitted Glassdoor reviews, First Command Financial Services employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at First Command Financial Services. This rating has been stable over the past 12 months.

How satisfied are employees working at First Command Financial Services?

87% of First Command Financial Services employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated First Command Financial Services 4.3 out of 5 for work life balance, 4.6 for culture and values and 4.3 for career opportunities.

What are the top reviewed jobs at First Command Financial Services?

Financial Advisor (158) , Administrative Assistant (42) , District Advisor (13) , Advisor (7) , Financial Advisor Trainee (6) , Office Manager (6) , Vice President (6) , Intern (5) , Marketing (5) , Trader (5) , Director (4) , Executive Assistant (4) , Accountant (3) , Associate Director (3) , Customer Service Representative (3)

What are the pros of working at First Command Financial Services according to real employee reviews?

"The culture here is great" ((in 44 reviews)); "Great people and you are appreciated" ((in 41 reviews)); "Benefits are great" ((in 25 reviews)); "They also have great training on the Federal Employee market." ((in 21 reviews)); "Great work life balance and co workers" ((in 14 reviews))

What are the cons of working at First Command Financial Services according to real employee reviews?

"Senior leadership has no personal, first hand experience as an advisor with the company" ((in 17 reviews)); "Pay is low compared to industry averages" ((in 17 reviews)); "Focus on whole life insurance when this may not be the best option for all clients." ((in 16 reviews)); "Poor Management & lack of employee motivation" ((in 13 reviews)); "Low salary provided by organisation" ((in 10 reviews))

What are employees saying about First Command Financial Services layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about First Command Financial Services layoffs and their outlook for job security at First Command Financial Services in 2026.

What are the top reviewed First Command Financial Services locations?

Fort Worth , Colorado Springs , San Antonio , Dallas-Fort Worth , San Diego , Annapolis , Charleston , Mount Laurel , Austin , Orlando , Oak Brook , Alexandria , Dallas , Oceanside , Pensacola , Tampa , Evans , Colonial Heights , Woodbridge , Saint Robert , Anchorage , Papillion , Lawton , Oklahoma City , Washington , Fayetteville , Biloxi , Clarksville , Aurora , Lakewood

First Command Financial Services reviews

4.4

87% would recommend to a friend

(171 total reviews)

Mark Steffe

92% approve of CEO

88% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

171 reviews

Reviews about "Culture"

Return to all reviews

1.0

Feb 8, 2022

Extremely Poor Leadership

Financial advisor

Recommend

CEO approval

Business Outlook

Pros

Salary base while business gets started

Cons

No support from administration Manipulative, Unethical leadership Cutthroat Culture Inappropriate and unsuitable financial recommendations to clients

First Command Financial Services Response

4y

Thank you for sharing your perspective. We appreciate your comments on the compensation program we provide to our new Advisors. We are committed to creating and sustaining a positive culture that inspires our Advisors and employees and makes them feel appreciated. First Command maintains an open-door policy, and we encourage Advisors and employees to discuss business-related problems with their supervisors or management. In a recent employee experience survey, more than 90 percent of employees said they have confidence in the leadership of our organization and believe leaders care about their employees’ well-being. Our financial recommendations to clients are made in the context of financial coaching through a comprehensive financial plan. We seek Advisors who believe in this approach and always put our clients first. In this way, we maintain a culture that reflects the highest ethical standards and best practices of the financial services industry. We appreciate your feedback and thank you for taking the time to share your experience.

1.0

Jan 11, 2022

Data Team ( the great resignation)

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The company took excellent care of its employees during Covid and didn’t lay off almost anyone. It’s a very stable place to work and people are friendly for the most part The company gave excellent agile training and training in new technologies The CEO took the time to speak with each team about the yearly goals which speaks volumes. In most companies CEOs never introduce themselves to every employee in the home office

Cons

In the span of a year the data team has lost numerous team members due to terrible management. This includes several data engineers , a scrum master, two product owners and several contractors. Be prepared to have production support shifts where you will need to be up at 5 am even on the weekend for two week shifts. This will most likely not be told to you during the interview of course. The management in this team doesn’t care for agile and will pull team members to work on random pet projects even if those team members are working on very critical and time sensitive items that the executive team wants them to work on. They don’t seem to understand or care that this type of behavior will result in lots of defects and garbage output.

First Command Financial Services Response

4y

Thank you for sharing your perspective with us. As an employee-owned company, we are committed to creating and sustaining a culture that inspires our employees and makes them feel appreciated. We encourage feedback and constructive criticism, and we invite employees to discuss business-related problems with their supervisors or with any members of management. In a recent employee experience survey, more than 90 percent of employees said they have confidence in the leadership of this organization and believe leaders care about their employees’ well-being. In October, First Command ranked 19 in Newsweek’s Top 100 Most Loved Workplaces list. We are proud First Command has been named one of the Best Companies to Work for in Texas by Texas Monthly, the Texas Association of Business, Texas Society for Human Resource Management and Best Companies Group. In addition to surveys, we rely on the results of reviews on Glassdoor to gain critical insights. We will be sure to make our leadership aware of your post so we can continue to improve.

5.0

Dec 29, 2021

One team, one mission!

Scrum master

Recommend

CEO approval

Business Outlook

Pros

Culture, Employee Owned, Challenging, Opportunities

Cons

Nothing one can’t navigate past.

First Command Financial Services Response

4y

Thank you for taking the time to share your positive experience with First Command. We seek to attract and retain talented people by providing employees with opportunities to enhance their professional knowledge and develop leadership skills. We are committed to creating and sustaining a culture that inspires our employees and makes them feel appreciated and part of the First Command family. As an employee-owned company, another valuable benefit we offer is an Employee Stock Ownership Program, which is available to all qualified employees and funded entirely by company contributions. We appreciate your feedback and thank you for taking the time to share your experience.

Viewing 109 - 111 of 171 Reviews

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