Is First Command Financial Services a good company to work for?

First Command Financial Services has an overall rating of 4.4 out of 5, based on over 633 reviews left anonymously by employees. This rating has been stable over the past 12 months. 87% of employees would recommend working at First Command Financial Services to a friend and 88% have a positive outlook for the business. The best reviews about First Command Financial Services have been left by employees working as District Advisor , Financial Advisor and Administrative Assistant .

Does First Command Financial Services pay their employees well?

According to anonymously submitted Glassdoor reviews, First Command Financial Services employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at First Command Financial Services. This rating has been stable over the past 12 months.

How satisfied are employees working at First Command Financial Services?

87% of First Command Financial Services employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated First Command Financial Services 4.3 out of 5 for work life balance, 4.6 for culture and values and 4.3 for career opportunities.

What are the top reviewed jobs at First Command Financial Services?

Financial Advisor (158) , Administrative Assistant (42) , District Advisor (13) , Advisor (7) , Financial Advisor Trainee (6) , Office Manager (6) , Vice President (6) , Intern (5) , Marketing (5) , Trader (5) , Director (4) , Executive Assistant (4) , Accountant (3) , Associate Director (3) , Customer Service Representative (3)

What are the pros of working at First Command Financial Services according to real employee reviews?

"The culture here is great" ((in 45 reviews)); "Great people and you are appreciated" ((in 41 reviews)); "Benefits are good" ((in 23 reviews)); "great training and place to start" ((in 19 reviews)); "Great leadership and mentors to guide you" ((in 16 reviews))

What are the cons of working at First Command Financial Services according to real employee reviews?

"Pay is low compared to industry averages" ((in 19 reviews)); "It was clear from day one that the only thing they want you to sell is whole life insurance." ((in 13 reviews)); "Poor Management & lack of employee motivation" ((in 12 reviews)); "Low salary provided by organisation" ((in 10 reviews)); "Long hours and lots of pressure to find new clients." ((in 8 reviews))

What are employees saying about First Command Financial Services layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about First Command Financial Services layoffs and their outlook for job security at First Command Financial Services in 2026.

What are the top reviewed First Command Financial Services locations?

Fort Worth , Colorado Springs , San Antonio , Dallas-Fort Worth , San Diego , Annapolis , Charleston , Mount Laurel , Austin , Orlando , Oak Brook , Alexandria , Dallas , Oceanside , Pensacola , Tampa , Evans , Colonial Heights , Woodbridge , Saint Robert , Anchorage , Papillion , Lawton , Oklahoma City , Washington , Fayetteville , Biloxi , Clarksville , Aurora , Lakewood

First Command Financial Services reviews

4.4

87% would recommend to a friend

(576 total reviews)

Mark Steffe

92% approve of CEO

88% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

First Command Financial Services has an employee rating of 4.4 out of 5 stars, based on 576 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The First Command Financial Services employee rating is 22% above average for employers within the Financial Services industry (3.6 stars).

Reviews by job title

576 reviews

4.0

Sep 30, 2024

Great People, Poor Leadership Decisions

Marketing

Recommend

CEO approval

Business Outlook

Pros

- Pay is competitive with other organizations, but nothing to write home about - Headcount is usually well staffed - Folks care about each other here and it does show. The in-office culture that does exist is warm and supportive - Creative teams find useful workarounds to archaic processes

Cons

- Leadership is clearly out to make unpopular decisions with as little pushback as possible. I was hired with the promise of two days per week in office. Leadership announced a change to this policy, adding a third day for no reason other than to make up for the mistake of investing too much money in their real estate (sunk cost fallacy). They did this immediately following employee survey results that showed the immense popularity of a more WFH than in-office schedule. They have provided no metrics or data to back this decision. It is either a quiet firing or gearing up for more days with no regard for people's lives. Shame on you for making this hugely unpopular decision despite (or more likely, in spite of) the benefits and popularity of this system. - No pay increase for commute and childcare costs. Adding a day functionally cuts my pay and they are not making up for it. (Their message: "suck it up, quit, or get fired.") - The processes are archaic, and you do have to work around them. - The deliberately hire in February instead of January or December to avoid giving out bonuses for that fiscal year.

First Command Financial Services Response

1y

Thank you for sharing your feedback with us. We are thrilled to hear that you're experiencing the strength of our culture, one that thrives on a shared commitment to our mission and serving military families in their pursuit of financial security. First Command is owned by employees through an employee stock ownership plan (ESOP) and we encourage our people to exercise their ownership by providing feedback that will help us create a positive environment for all. We utilize this platform as one channel to gain insights directly from current and former employees. In addition, our company leaders are committed to maintaining an open-door policy. We encourage employees to bring forward business-related problems. We ask that you take advantage of this policy by sharing the concerns you have stated in this review with your supervisor, a member of our executive leadership team or Human Resources department. We're grateful for the insights you've shared on our hybrid policy, project management systems, business processes, and decision making. We will be sharing your feedback with our senior leadership team.

5.0

Sep 29, 2024

Great Company for Long-Term Opportunity

Senior designer

Recommend

CEO approval

Business Outlook

Pros

Supportive coworkers, great fitness center

Cons

Low pay, too many meetings

First Command Financial Services Response

1y

Thank you for sharing your experience with us and for your tenure with First Command. We maintain our strong culture and advance on our mission by attracting and retaining talented people. We focus on providing our employees with opportunities for professional growth and reward them through an attractive compensation and benefits program. We offer competitive pay determined by third-party studies of employers in our market area, which is supplemented with a generous benefits package. In addition, as an employee-owned company, First Command offers an Employee Stock Ownership Program to qualified employees. This valuable retirement benefit is funded entirely by company contributions, and we hope it serves you well. Thank you for taking the time to share your thoughts and experiences with us.

5.0

Sep 27, 2024

Property Management

Property management specialist

Recommend

CEO approval

Business Outlook

Pros

It is employee owned, so there are many opportunities to not only invest in the company but as well as having many benefits (Concierge, complimentary breakrooms, etc). The company also is amazing at keeping employees well informed.

Cons

I think that there should be more volunteer opportunities.

First Command Financial Services Response

1y

Thank you for taking a moment to share your positive review. First Command is owned by employees through an employee stock ownership plan (ESOP) and we encourage our people to exercise their ownership by providing feedback that will help us create a positive environment for all. A key part of that positive environment is our focus on serving those who serve. Our employees and Advisors tell us that one of the most compelling elements of this career is the opportunity to serve military personnel and their families in a meaningful way. We're thrilled to hear about your enthusiasm toward volunteerism and would direct you to visit our Force For Good site on OneNet (our intranet). Once there you will find an array of opportunities on the Force For Good platform where you can donate time, services, and contribute to the causes you care about while positively impacting your local and military communities. We are also embarking on our annual Spirit of Giving campaign in October and would be thrilled if you joined us in our efforts to support the First Command Educational Foundation, United Way of Tarrant County, and many other non-profits!

Viewing 142 - 144 of 576 Reviews

Jobs at First Command Financial Services

Document Processing & Imaging Specialist