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First Command Financial Services

Engaged Employer

First Command Financial Services reviews

4.4

87% would recommend to a friend

(577 total reviews)
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Mark Steffe

92% approve of CEO

88% positive business outlook

First Command Financial Services has an employee rating of 4.4 out of 5 stars, based on 577 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The First Command Financial Services employee rating is 22% above average for employers within the Financial Services industry (3.6 stars).

Reviews by job title

577 reviews
1.0
Feb 21, 2023
Recommend
CEO approval
Business Outlook

Pros

They starting pay is decent but the work load is way too much to complete in a day. Handleing in person transaction, online help, mail, making, being the front line for the rest of the departments. Not to mention the manager didn’t manage. I had someone train me who had only been there for 6 months and never worked in a financial institution before. Upper management allows bullying and turns head. Not to mention defamation of character by a jealous coworker and if I thought there would be a paper trail, I would go after for wrongful termination. Save your sanity and find another financial institution.

Cons

All the pros are cons

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First Command Financial Services Response
3y
Thank you for sharing your perspective with us. At First Command, we focus on providing our employees with extensive training and opportunities for professional growth. We are committed to creating and sustaining a culture that inspires our employees and makes them feel appreciated. Encouraging feedback and constructive criticism from our employee owners is part of that commitment. Employees are invited to share their experiences so we can address any shortcomings and bring positive change to the organization. First Command maintains an open-door policy, and we encourage employees to discuss business-related problems with their supervisors or management. Employee surveys and Glassdoor reviews provide us critical insights. We will make our leadership aware of your concerns so we can continue to improve.
3.0
Feb 16, 2023

Analyst

Recommend
CEO approval
Business Outlook

Pros

Great people to work with.

Cons

First Command never learns. Let's overwork, and under pay employees! Let's cut jobs, and divide up the work between existing employees. Let those employees work hard, and longer with no additional pay compensation. Oh but wait we can tout the ESOP! Which is great, but let's face it I can't live off the ESOP, I live off my salary.

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First Command Financial Services Response
3y
We are committed to creating and sustaining a culture that inspires our employees and makes them feel appreciated and part of the First Command family. Encouraging feedback and constructive criticism is part of that commitment. Your comment on compensation is an important one. We focus on providing our employees with opportunities for professional growth, and we reward them through an attractive compensation and benefits program. We offer competitive pay determined by third-party studies of employers in our market area, which is supplemented with a generous benefits package. In addition, as an employee-owned company, First Command offers an Employee Stock Ownership Program to qualified employees. This valuable retirement benefit is funded entirely by company contributions. First Command maintains an open-door policy, and we encourage employees and Advisors to discuss business-related problems with their supervisors or management. Employee surveys and Glassdoor reviews provide us critical insights, so thank you for sharing your feedback.
1.0
Feb 8, 2023
Recommend
CEO approval
Business Outlook

Pros

Collaborative environment. Since training is lacking thankfully co-workers reach out to each other when questions arise.

Cons

There is no manual of how to do items. It starts from scratch with training modules specific to awareness and background of company. The OM is scattered and this halts a logical/organizational personality.

avatar
First Command Financial Services Response
3y
At First Command, we focus on providing our employees with extensive training and opportunities for professional growth. We are committed to creating and sustaining a culture that inspires our employees and makes them feel appreciated and part of the First Command family. Encouraging feedback and constructive criticism is part of that commitment. Employees are invited to share their experiences so we can address any shortcomings and initiate positive change. First Command maintains an open-door policy, and we encourage employees to communicate challenges to their manager. Thank you for taking time to share your feedback.
Viewing 253 - 255 of 577 Reviews

Glassdoor has 634 First Command Financial Services reviews submitted anonymously by First Command Financial Services employees. Read employee reviews and ratings on Glassdoor to decide if First Command Financial Services is right for you.