Is FirstService Residential a good company to work for as a Community Management Associate?

Community Management Associate professionals working at FirstService Residential have rated their employer with 3.9 out of 5 stars in 126 Glassdoor reviews. This is a higher than average score with the overall rating of FirstService Residential employees being 3.8 out of 5 stars. Search open Community Management Associate Jobs at FirstService Residential now and start preparing for your job interview by browsing frequently asked Community Management Associate interview questions at FirstService Residential .

Does FirstService Residential pay Community Management Associate employees well?

Community Management Associate professionals rate their compensation and benefits at FirstService Residential with 4.0 out of 5 stars based on 126 anonymously submitted employee reviews. This is 7.8% better than the company average rating for salary and benefits. Find out more about Community Management Associate salaries at FirstService Residential.

How happy are Community Management Associate professionals working at FirstService Residential?

62% of Community Management Associate employees at FirstService Residential would recommend their employer to a friend. This rating has decreased by 27% in the past 12 months. Community Management Associate professionals have also rated FirstService Residential with a 3.4 rating for work-life-balance, 4.1 rating for diversity and inclusion, 4.1 rating for culture and values and 3.9 rating for career opportunities.

What are the top reviewed jobs at FirstService Residential?

Community Manager (122) , Concierge (95) , Property Manager (87) , Administrative Assistant (84) , Manager (50) , General Manager (46) , Assistant Property Manager (38) , Community Association Manager (38) , Front Desk Receptionist (33) , Front Desk Associate (31) , Regional Director (31) , Portfolio Manager (28) , Assistant Community Manager (25) , Maintenance Technician (23) , Assistant Manager (21)

What are the pros of working at FirstService Residential according to real employee reviews?

"Good benefits with a healthcare company that is very common" ((in 129 reviews)); "Working alongside so many great people and building relationships through work and other company activities makes the environment so enjoyable." ((in 108 reviews)); "Work/life balance is good but the people are the BEST!" ((in 51 reviews)); "Great company culture and core values" ((in 33 reviews)); "Great work environment and people" ((in 31 reviews))

What are the cons of working at FirstService Residential according to real employee reviews?

"low pay and boring work" ((in 125 reviews)); "Management is bad but can improve" ((in 101 reviews)); "One admin assistant for the entire managerial team means that managers have spend a lot of time on basic tasks like filing and data entry." ((in 56 reviews)); "Salary is low for the average" ((in 43 reviews)); "No training and help from previous employees." ((in 41 reviews))

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FirstService Residential Community Management Associate reviews

3.9

62% would recommend to a friend

(126 total reviews)

David Diestel

79% approve of CEO

69% positive business outlook

Ratings by category

4.1

Culture & values

4.1

Diversity & inclusion

4.0

Compensation and benefits

3.9

Career opportunities

3.4

Work/Life balance

3.4

Senior management

Community Management Associate employees have rated FirstService Residential with 3.9 out of 5 stars, based on 126 company reviews on Glassdoor. This indicates that most Community Management Associate professionals have a good working experience there. FirstService Residential is rated in line with the average (within 1 standard deviation) by Community Management Associate professionals compared to other employers within the Real Estate industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

126 reviews

5.0

Jan 9, 2025

Working for FirstService Residential

Community manager

Recommend

CEO approval

Business Outlook

Pros

The onboarding was very well conducted. The working relationships are very pleasant. There is a true "Team" atmosphere of working together and assisting each other. The work is challenging, but rewarding. There is variety in the work, such that things do not become boring and you are learning new things.

Cons

I have not experienced any yet.

FirstService Residential Response

Thank you for the feedback! We are so happy that you are having a positive experience in your role and enjoy being part of the FirstService Residential family. We take pride in our team and believe that we employ truly awesome individuals. Take Care! - Kaitlin Buccheri, Communications and Engagement Manager

4.0

Nov 18, 2024

Review

Community manager

Recommend

CEO approval

Business Outlook

Pros

Flexibility and the ability to pace out your work

Cons

Workload can be too much most of the time

FirstService Residential Response

Thank you for taking time to complete a review - we appreciate all that you do! - Emily, Global Director of Talent Acquisition

3.0

Nov 8, 2024

Great Company

Community manager

Recommend

CEO approval

Business Outlook

Pros

Great on line training, Great pay, and managers.

Cons

No support or help with issues, your on your own and that's the truth. PTO not so Great. Health benefits aren't either.

FirstService Residential Response

Thank you for taking the time to write a thoughtful review! As we grow, we are finding new ways to scale our processes and procedures and introducing new programs for associate well-being and work-life balance. There is a lot of information out there and we sincerely hope you can take advantage of our SimplrHub intranet so that you don't have to wait for answers to things. We appreciate hearing about your personal experience with us and hope you feel empowered to share your ideas for improvement with your leadership team! - Kaitlin Buccheri, Communications and Engagement Manager

Viewing 16 - 18 of 126 Reviews

Jobs at FirstService Residential

Porter (High-Rise Condominium)

Assistant Community Association Manager

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FirstService Residential Community Management Associate reviews

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