Is FirstService Residential a good company to work for as a Community Management Associate?

Community Management Associate professionals working at FirstService Residential have rated their employer with 3.9 out of 5 stars in 126 Glassdoor reviews. This is a higher than average score with the overall rating of FirstService Residential employees being 3.8 out of 5 stars. Search open Community Management Associate Jobs at FirstService Residential now and start preparing for your job interview by browsing frequently asked Community Management Associate interview questions at FirstService Residential .

Does FirstService Residential pay Community Management Associate employees well?

Community Management Associate professionals rate their compensation and benefits at FirstService Residential with 4.0 out of 5 stars based on 126 anonymously submitted employee reviews. This is 7.8% better than the company average rating for salary and benefits. Find out more about Community Management Associate salaries at FirstService Residential.

How happy are Community Management Associate professionals working at FirstService Residential?

62% of Community Management Associate employees at FirstService Residential would recommend their employer to a friend. This rating has decreased by 27% in the past 12 months. Community Management Associate professionals have also rated FirstService Residential with a 3.4 rating for work-life-balance, 4.1 rating for diversity and inclusion, 4.1 rating for culture and values and 3.9 rating for career opportunities.

What are the top reviewed jobs at FirstService Residential?

Community Manager (122) , Concierge (95) , Property Manager (87) , Administrative Assistant (84) , Manager (50) , General Manager (46) , Assistant Property Manager (38) , Community Association Manager (38) , Front Desk Receptionist (33) , Front Desk Associate (31) , Regional Director (31) , Portfolio Manager (28) , Assistant Community Manager (25) , Maintenance Technician (23) , Assistant Manager (21)

What are the pros of working at FirstService Residential according to real employee reviews?

"Good benefits and perks for meeting performance goals" ((in 136 reviews)); "Working alongside so many great people and building relationships through work and other company activities makes the environment so enjoyable." ((in 102 reviews)); "Work/life balance is good but the people are the BEST!" ((in 48 reviews)); "Great work environment and people" ((in 37 reviews)); "Great company culture and core values" ((in 35 reviews))

What are the cons of working at FirstService Residential according to real employee reviews?

"low pay and boring work" ((in 129 reviews)); "Management is bad but can improve" ((in 101 reviews)); "One admin assistant for the entire managerial team means that managers have spend a lot of time on basic tasks like filing and data entry." ((in 51 reviews)); "Salary is low for the average" ((in 44 reviews)); "No training and help from previous employees." ((in 43 reviews))

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FirstService Residential

FirstService Residential Community Management Associate reviews

3.9

62% would recommend to a friend

(126 total reviews)

David Diestel

79% approve of CEO

69% positive business outlook

Ratings by category

4.1

Culture & values

4.1

Diversity & inclusion

4.0

Compensation and benefits

3.9

Career opportunities

3.4

Work/Life balance

3.4

Senior management

Community Management Associate employees have rated FirstService Residential with 3.9 out of 5 stars, based on 126 company reviews on Glassdoor. This indicates that most Community Management Associate professionals have a good working experience there. FirstService Residential is rated in line with the average (within 1 standard deviation) by Community Management Associate professionals compared to other employers within the Real Estate industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

126 reviews

3.0

Feb 24, 2025

Work load

Community manager

Recommend

CEO approval

Business Outlook

Pros

Work life balance is 3.5 stars. Varies based on demands of the communities you manage. Many communities see demanding, board meetings are evening hours & if you manage multiple communities they all seem to have meetings at the same time & the amount of work is unmanageable about 80% of the time.

Cons

Managers are extremely underpaid, high demands, unrealistic job load & don’t even try to keep up it’s impossible & you’ll lose your sanity trying. Do your best & let the rest go as this job will suck the life from you.

FirstService Residential Response

Thank you so much for this well rounded and robust review! We are currently actively taking strides in many of the areas you called out as opportunities and will pass on this feedback to the correct teams so we can continue to guide those initiatives appropriately. We're constantly working on improving our processes and programs and are so happy to have you with us! - Kaitlin Buccheri, Communications and Engagement Manager

4.0

Jan 22, 2025

Great company

Community manager

Recommend

CEO approval

Business Outlook

Pros

Flexible and great co workers

Cons

Not much room for growth in certain areas

2.0

Jan 17, 2025

High turnover for a reason

Community manager

Recommend

CEO approval

Business Outlook

Pros

Pay was good, nice office, decent benefits.

Cons

Management doesn't listen, there is high turnover and heavy work loads, and lies about opportunities. We saw people who were promised promotions they deserved, then when time came, management added more stipulations and arbitrary items needed first. Committed managers are not treated how they should be, and managers who exhibit issues are given too many chances due to the inability to maintain and get new staff. Also, inspections. The work load is already too much, to add inspections to the plate is the worst thing about the company.

FirstService Residential Response

Thank you for providing your feedback on your experience with us. We will be sure to pass along your feedback to the appropriate groups, as we are always focused on continuous improvement. - Emily, Global Director of Talent Acquisition

Viewing 13 - 15 of 126 Reviews

Jobs at FirstService Residential

Assistant Community Association Manager

Assistant Community Association Manager

Assistant Property Manager

Vendor Support Specialist

Porter (High-Rise Condominium)

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FirstService Residential Community Management Associate reviews

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Great company

High turnover for a reason

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