Is Firstsource Solutions a good company to work for as a Analyst?

Analyst professionals working at Firstsource Solutions have rated their employer with 4.3 out of 5 stars in 68 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Analyst Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Analyst interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Analyst employees well?

Analyst professionals rate their compensation and benefits at Firstsource Solutions with 4.3 out of 5 stars based on 68 anonymously submitted employee reviews. This is 12.3% better than the company average rating for salary and benefits. Find out more about Analyst salaries at Firstsource Solutions.

How happy are Analyst professionals working at Firstsource Solutions?

93% of Analyst employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 58% in the past 12 months. Analyst professionals have also rated Firstsource Solutions with a 4.3 rating for work-life-balance, 4.5 rating for diversity and inclusion, 4.4 rating for culture and values and 4.4 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 132 reviews)); "good work environment and supportive" ((in 125 reviews)); "work life balance is good" ((in 100 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 98 reviews)); "Good work culture and balancing work life" ((in 95 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Salary and hike percentage is low" ((in 176 reviews)); "Unorganized and chaotic at times pay is low" ((in 158 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews))

Skip to content Skip to footer

Notifications

Firstsource Solutions

Firstsource Solutions Analyst reviews

4.3

93% would recommend to a friend

(68 total reviews)

Ritesh Idnani

94% approve of CEO

93% positive business outlook

Ratings by category

4.6

Senior management

4.5

Diversity & inclusion

4.4

Culture & values

4.4

Career opportunities

4.3

Work/Life balance

4.3

Compensation and benefits

Analyst employees have rated Firstsource Solutions with 4.3 out of 5 stars, based on 68 company reviews on Glassdoor. This indicates that most Analyst professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Analyst professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

68 reviews

5.0

Oct 14, 2025

Employee Review on company

Analyst

Recommend

CEO approval

Business Outlook

Pros

Opportunity on new learnings and skill upgradation, Career growth and also gradual growth in company where it would help employees as well as new options on different projects.

Cons

not finding any cons as of till today.

Firstsource Solutions Response

8mo

Thank you for your positive feedback. We’re glad to hear that you appreciate the opportunities for learning, skill development, and career growth within the organization.

4.0

Sep 23, 2025

Good Place to work in the US Mortgage Process

Analyst

Recommend

CEO approval

Business Outlook

Pros

Good Place to work in the US Mortgage Process. The Company Provides supportive work environment.

Cons

Requires Flexibility to Work in Night Shifts

Firstsource Solutions Response

8mo

Thank you for your feedback. We’re glad to hear that you value the supportive work environment in the US Mortgage Process. We will continue working to support employees in managing their schedules effectively.

5.0

Aug 6, 2025

Post closer

Analyst

Recommend

CEO approval

Business Outlook

Pros

Very good company we will get better opportunity to work and learning

Cons

I think there is no drw back to work here

Firstsource Solutions Response

11mo

Thank you for sharing your experience. We are pleased to hear that employees find Firstsource to be a company that provides excellent opportunities for learning and professional growth. While there are no major drawbacks noted, we appreciate the suggestion to organize outdoor events, as these can offer a refreshing break and help boost employee morale and engagement

Viewing 13 - 15 of 68 Reviews

Jobs at Firstsource Solutions

Quality Control Analyst II

Firstsource Solutions reviews FAQs

Firstsource Solutions reviews Firstsource Solutions Analyst reviews

Firstsource Solutions

Firstsource Solutions Analyst reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Employee Review on company

Good Place to work in the US Mortgage Process

Post closer

Jobs at Firstsource Solutions

Firstsource Solutions reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Jobs at Firstsource Solutions

Firstsource Solutions reviews FAQs