Is Firstsource Solutions a good company to work for as a Analyst?

Analyst professionals working at Firstsource Solutions have rated their employer with 4.3 out of 5 stars in 68 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Analyst Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Analyst interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Analyst employees well?

Analyst professionals rate their compensation and benefits at Firstsource Solutions with 4.3 out of 5 stars based on 68 anonymously submitted employee reviews. This is 12.3% better than the company average rating for salary and benefits. Find out more about Analyst salaries at Firstsource Solutions.

How happy are Analyst professionals working at Firstsource Solutions?

93% of Analyst employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 58% in the past 12 months. Analyst professionals have also rated Firstsource Solutions with a 4.3 rating for work-life-balance, 4.5 rating for diversity and inclusion, 4.4 rating for culture and values and 4.4 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 132 reviews)); "good work environment and supportive" ((in 125 reviews)); "work life balance is good" ((in 100 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 98 reviews)); "Good work culture and balancing work life" ((in 95 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Salary and hike percentage is low" ((in 176 reviews)); "Unorganized and chaotic at times pay is low" ((in 158 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews))

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Firstsource Solutions

Firstsource Solutions Analyst reviews

4.3

93% would recommend to a friend

(68 total reviews)

Ritesh Idnani

94% approve of CEO

93% positive business outlook

Ratings by category

4.6

Senior management

4.5

Diversity & inclusion

4.4

Culture & values

4.4

Career opportunities

4.3

Work/Life balance

4.3

Compensation and benefits

Analyst employees have rated Firstsource Solutions with 4.3 out of 5 stars, based on 68 company reviews on Glassdoor. This indicates that most Analyst professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Analyst professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

68 reviews

5.0

Nov 26, 2025

Its very good opportunity to work here

Analyst

Recommend

CEO approval

Business Outlook

Pros

Supportive Opportunity for career development

Cons

One of the best company to develop career. Its good platform to gather the skills.

Firstsource Solutions Response

5mo

Thank you for your feedback and for recognizing the organization as a great platform for career growth and skill development. We’re delighted to know that you’ve found the environment supportive and filled with opportunities to advance your career. It’s rewarding to hear that your experience here has contributed positively to both your personal and professional growth that’s exactly the kind of impact we strive to create for every employee.

5.0

Nov 26, 2025

It's very good opportunity to work here.

Analyst

Recommend

CEO approval

Business Outlook

Pros

Supportive Opportunity for career development.

Cons

One of the best company to develop career. Its good platform to gather the skills.

Firstsource Solutions Response

5mo

Thank you for sharing your feedback! We’re happy to hear that you find the organization supportive and see strong opportunities for career development. It’s encouraging to know that you consider it one of the best companies to build a career and enhance your skills. To provide a nurturing environment where employees can learn, grow, and reach their full potential.

5.0

Nov 6, 2025

MR cooper

Analyst

Recommend

CEO approval

Business Outlook

Pros

Its been one of the best organization in this Industry with best Leadership and Management Faculty.

Cons

Nothing to Mention. All are Good

Firstsource Solutions Response

7mo

Thank you for your positive feedback! We’re delighted to know that you consider Firstsource one of the best organizations in the industry and appreciate our leadership and management teams. It’s encouraging to hear that your overall experience has been so positive. We’ll continue to uphold the values and culture that make our workplace a supportive and engaging environment for everyone.

Viewing 10 - 12 of 68 Reviews

Jobs at Firstsource Solutions

Quality Control Analyst II

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Its very good opportunity to work here

It's very good opportunity to work here.

MR cooper

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