Is Firstsource Solutions a good company to work for as a Analyst?

Analyst professionals working at Firstsource Solutions have rated their employer with 4.3 out of 5 stars in 68 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Analyst Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Analyst interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Analyst employees well?

Analyst professionals rate their compensation and benefits at Firstsource Solutions with 4.3 out of 5 stars based on 68 anonymously submitted employee reviews. This is 12.3% better than the company average rating for salary and benefits. Find out more about Analyst salaries at Firstsource Solutions.

How happy are Analyst professionals working at Firstsource Solutions?

93% of Analyst employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 58% in the past 12 months. Analyst professionals have also rated Firstsource Solutions with a 4.3 rating for work-life-balance, 4.5 rating for diversity and inclusion, 4.4 rating for culture and values and 4.4 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 132 reviews)); "good work environment and supportive" ((in 125 reviews)); "work life balance is good" ((in 100 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 98 reviews)); "Good work culture and balancing work life" ((in 95 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Salary and hike percentage is low" ((in 176 reviews)); "Unorganized and chaotic at times pay is low" ((in 158 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews))

Firstsource Solutions Analyst reviews

4.3

93% would recommend to a friend

(68 total reviews)

Ritesh Idnani

94% approve of CEO

93% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (68 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Analyst employees have rated Firstsource Solutions with 4.3 out of 5 stars, based on 68 company reviews on Glassdoor. This indicates that most Analyst professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Analyst professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

68 reviews

5.0

Mar 25, 2026

Professional and reliable Organization

Analyst

Recommend

CEO approval

Business Outlook

Pros

Good Work Environment . Work life balance. Timely Salary and Benefits.

Cons

No Negative from my end

3.0

Mar 3, 2026

good

Analyst

Recommend

CEO approval

Business Outlook

Pros

timely salaries and minimal work

Cons

No proper leave or wfh setup

Firstsource Solutions Response

4mo

Thank you for taking the time to share your feedback. We’re glad to hear that you appreciated the timely salary payments and the manageable work environment. We strive to ensure a stable and supportive workplace for our employees. Our leave policy is in place and applicable to all employees, while work-from-home options may vary based on business requirements and role responsibilities.

4.0

Dec 11, 2025

A company that rewards performance and encourages employee involvement

Analyst

Recommend

CEO approval

Business Outlook

Pros

Firstsource has provided me with excellent management support that motivates me to perform at my best, my performance has been consistently recognized, which encourages me to keep growing in my role, the leadership team is approachable and always ready to guide us through challenges. I am proud to be a volunteer for Fun activities, helping create a lively and engaging workplace culture. Overall, Firstsource offers a supportive environment where both professional growth and employee well‑being are valued.

Cons

N/A N/A N/AN/A N/A N/A

Viewing 7 - 9 of 68 Reviews

Jobs at Firstsource Solutions

Quality Control Analyst II