Is Firstsource Solutions a good company to work for as a CSA?

CSA professionals working at Firstsource Solutions have rated their employer with 4.2 out of 5 stars in 176 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open CSA Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked CSA interview questions at Firstsource Solutions .

Does Firstsource Solutions pay CSA employees well?

CSA professionals rate their compensation and benefits at Firstsource Solutions with 3.7 out of 5 stars based on 176 anonymously submitted employee reviews. This is 2.7% worse than the company average rating for salary and benefits. Find out more about CSA salaries at Firstsource Solutions.

How happy are CSA professionals working at Firstsource Solutions?

83% of CSA employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 14% in the past 12 months. CSA professionals have also rated Firstsource Solutions with a 3.5 rating for work-life-balance, 4.0 rating for diversity and inclusion, 4.0 rating for culture and values and 4.0 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (148) , Customer Service Associate (129) , Senior Associate (108) , Senior CSA (81) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (60) , Customer Service Representative (CSR) (57) , Senior Customer Service Associate (57) , Process Leader (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 140 reviews)); "good work environment and supportive" ((in 130 reviews)); "work life balance is good" ((in 95 reviews)); "Good work culture and balancing work life" ((in 95 reviews)); "Can work from home if quality is good." ((in 94 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 175 reviews)); "Unorganized and chaotic at times pay is low" ((in 151 reviews)); "Poor training and development opportunities." ((in 78 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews))

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Firstsource Solutions

Firstsource Solutions CSA reviews

4.2

83% would recommend to a friend

(176 total reviews)

Ritesh Idnani

88% approve of CEO

86% positive business outlook

Ratings by category

4.0

Culture & values

4.0

Diversity & inclusion

4.0

Career opportunities

3.9

Senior management

3.7

Compensation and benefits

3.5

Work/Life balance

CSA employees have rated Firstsource Solutions with 4.2 out of 5 stars, based on 176 company reviews on Glassdoor. This indicates that most CSA professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by CSA professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

176 reviews

5.0

Jul 22, 2026

Supportive team in a learning-focused environment

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Great learning environment with supportive team members

Cons

Communication between departments could be improved.

4.0

Jul 22, 2026

Great place to build your career.

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Great learning environment with supportive team members. Flexible working hours and good career growth.

Cons

Communication between departments could be improved. Work-life balance gets difficult during peak project deadlines.

5.0

Jul 20, 2026

Good company, but management is strict

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

It is a good company

Cons

Management is little strict .

Viewing 1 - 3 of 176 Reviews

Jobs at Firstsource Solutions

Quality Auditor

United States

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Customer Service Representative

Clinical Denials Specialist

United States

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Client Service Representative

Healthcare Data Entry Specialist

Firstsource Solutions reviews FAQs

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Firstsource Solutions

Firstsource Solutions CSA reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Supportive team in a learning-focused environment

Great place to build your career.

Good company, but management is strict

Jobs at Firstsource Solutions

Firstsource Solutions reviews FAQs

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