employer cover photo
employer logo
employer logo

Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service Associate reviews

4.6

97% would recommend to a friend

(125 total reviews)
avatar

Ritesh Idnani

100% approve of CEO

97% positive business outlook

Customer Service Associate employees have rated Firstsource Solutions with 4.6 out of 5 stars, based on 125 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

125 reviews
2.0
Nov 2, 2023

Good

Recommend
CEO approval
Business Outlook

Pros

Good incentives schemes with sky SUV

Cons

Very bad politics n very hectic they cancel our planned leaves n tell us to go n wrk

1.0
Oct 2, 2023
Recommend
CEO approval
Business Outlook

Pros

Nothing at all its horrid

Cons

Managers micromanage, everything is stats stats stats

avatar
Firstsource Solutions Response
2y
Thank you for taking the time to leave your feedback. We're disappointed to hear that you did not enjoy your time with us and that you felt micromanaged. We want to ensure that all our employees feel valued and supported. Meeting our service standards is a high priority, but we also care deeply about our employees and their wellbeing. Micromanagement is not something we condone, and we encourage colleagues who experience this to speak out or have a confidential chat with our HR team.
4.0
Aug 9, 2023

Job security

Recommend
CEO approval
Business Outlook

Pros

your job is secure when you work at firstsource

Cons

managment is little bit low

avatar
Firstsource Solutions Response
2y
Thank you so much for taking the time to leave us feedback. We understand the importance of job security and the role that a stable work environment plays in our employees' well-being. We are committed to providing job security to our employees to the best of our ability. We value their contributions and aim to maintain a stable workforce. We are actively working to enhance our management practices. Our goal is to provide effective leadership and support to our employees, ensuring a positive work environment.We encourage open communication with our employees to better understand their needs and concerns, allowing us to make necessary adjustments and improvements.
Viewing 31 - 33 of 125 Reviews

Glassdoor has 4,369 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.