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Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service Representative reviews

2.8

46% would recommend to a friend

(319 total reviews)
avatar

Ritesh Idnani

60% approve of CEO

53% positive business outlook

Customer Service Representative employees have rated Firstsource Solutions with 2.8 out of 5 stars, based on 319 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Firstsource Solutions is rated 27% below average by Customer Service Representative professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

319 reviews
3.0
May 25, 2025
Recommend
CEO approval
Business Outlook

Pros

Oppourtunity to earn bonus aside from salary

Cons

Can be stressful at times

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Firstsource Solutions Response
1y
Thank you for your feedback. We’re pleased to hear you appreciated the opportunity to earn bonuses in addition to your salary, we know how important reward & recognition are. We also understand that the nature of the role can sometimes be challenging, and we’re committed to supporting our colleagues. We offer access to trained Mental Health First Aiders, both in person and remotely, as well as free counselling services through our health benefits provider. Thanks again for sharing your experience.
2.0
May 17, 2025
Recommend
CEO approval
Business Outlook

Pros

There were no pros at this job, just that its an income

Cons

It’s a very depressing work environment

avatar
Firstsource Solutions Response
1y
Thank you for taking the time to share your experience. We’re sorry to hear that you found the work environment here to be negative. That’s certainly not the experience we want for our colleagues. We’re actively working to create a more supportive and engaging workplace, including regular wellbeing and team engagement activities. We appreciate your feedback and wish you all the best for the future.
Viewing 34 - 36 of 319 Reviews

Glassdoor has 4,373 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.