Is Firstsource Solutions a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at Firstsource Solutions have rated their employer with 2.8 out of 5 stars in 319 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service Representative Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at Firstsource Solutions with 2.7 out of 5 stars based on 319 anonymously submitted employee reviews. This is 33.8% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at Firstsource Solutions.

How happy are Customer Service Representative professionals working at Firstsource Solutions?

46% of Customer Service Representative employees at Firstsource Solutions would recommend their employer to a friend. This rating has decreased by 1% in the past 12 months. Customer Service Representative professionals have also rated Firstsource Solutions with a 2.9 rating for work-life-balance, 3.4 rating for diversity and inclusion, 2.9 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 137 reviews)); "good work environment and supportive" ((in 125 reviews)); "Good work culture and learning" ((in 100 reviews)); "work life balance is good" ((in 93 reviews)); "Can work from home if quality is good." ((in 93 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 171 reviews)); "Unorganized and chaotic at times pay is low" ((in 159 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 85 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews))

Firstsource Solutions Customer Service Representative reviews

2.8

46% would recommend to a friend

(319 total reviews)

Ritesh Idnani

60% approve of CEO

53% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (319 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service Representative employees have rated Firstsource Solutions with 2.8 out of 5 stars, based on 319 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Firstsource Solutions is rated 27% below average by Customer Service Representative professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

319 reviews

3.0

Dec 3, 2024

It's good however can be boring after some time

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good work environment, support from management

Cons

Pressure to meet stats and hygiene issues

Firstsource Solutions Response

1y

Thank you for sharing your thoughts! We’re glad to hear you appreciate the positive work environment and the support from management, as these are critical aspects of a healthy workplace. We understand that performance targets can sometimes feel demanding, but they are aligned with business goals and structured for mutual growth. Hygiene issues are taken seriously, and we encourage employees to report any concerns so they can be promptly addressed.

1.0

Dec 3, 2024

Cheap company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

They have different clients and different jobs available

Cons

Rarely get a raise and if you do get a raise it's only .20 or less ,the pay is not competitive at all

Firstsource Solutions Response

1y

Thank you for your feedback. We are happy to hear that you enjoyed exploring the many natural job rotation and promotion opportunities available in the organization. We take pride in structuring our internal mobility program to be attainable and easy to navigate. Although we continuously review our pay scale to ensure that it is competitive with market standards, we appreciate feedback like yours when reevaluating our efforts. Thank you again for taking the time to leave a review.

1.0

Dec 3, 2024

Not good

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Salary benefits are good and also break

Cons

Management is poor lot of pressure for sales even for customer service

Firstsource Solutions Response

1y

Thank you for sharing your feedback! We’re pleased to hear that you appreciate the salary benefits and break structure. Ensuring employees are fairly compensated and have proper work-life balance is important to us. Even in customer service roles, meeting certain targets is often a business requirement to align with organizational goals. However, we strive to maintain a balance to ensure employees feel supported and not overwhelmed.

Viewing 55 - 57 of 319 Reviews

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