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Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service Representative reviews

2.8

46% would recommend to a friend

(319 total reviews)
avatar

Ritesh Idnani

60% approve of CEO

53% positive business outlook

Customer Service Representative employees have rated Firstsource Solutions with 2.8 out of 5 stars, based on 319 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Firstsource Solutions is rated 27% below average by Customer Service Representative professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

319 reviews
4.0
Sep 24, 2024

B

Recommend
CEO approval
Business Outlook

Pros

Good environment and friendly colleagues

Cons

Low salary, no flexible working hours

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Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. We’re delighted to hear that you enjoy the good environment and find your colleagues to be friendly. Creating a positive and supportive workplace is something we prioritize, and it’s great to know that these efforts are appreciated by our employees. Our compensation packages are designed based on industry standards and company policies to ensure fairness and competitiveness.As for working hours, they are structured according to business requirements to meet operational needs. We aim to balance these needs while also considering employee well-being, and we are always exploring ways to improve work-life balance where possible.
5.0
Sep 24, 2024
Recommend
CEO approval
Business Outlook

Pros

Great work and great bonus

Cons

No cons to working here

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Firstsource Solutions Response
1y
Thank you for taking the time to leave a review. We're so glad you’re enjoying your work with us. We're always striving to provide an exceptional work environment and benefits for our team, so it's fantastic to hear that we're hitting the mark.
1.0
Sep 20, 2024
Recommend
CEO approval
Business Outlook

Pros

There are no pros about this place whatsoever. The operations manager is a bully

Cons

Where do I start this place is very toxic. The operations manager for the Sky outbound campaign is a bully who doesn't care about anyone but himself.

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Firstsource Solutions Response
1y
We're deeply concerned about the serious allegations raised in this review. We take all reports of bullying and toxicity in the workplace very seriously and are committed to investigating these claims thoroughly. We strongly believe in a respectful and supportive work environment, and any behaviors contrary to these values will not be tolerated. If you haven't already done so, we encourage you to reach out to our HR department to provide further details and help us address this situation
Viewing 70 - 72 of 319 Reviews

Glassdoor has 4,373 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.