Is Firstsource Solutions a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at Firstsource Solutions have rated their employer with 2.8 out of 5 stars in 319 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service Representative Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at Firstsource Solutions with 2.7 out of 5 stars based on 319 anonymously submitted employee reviews. This is 33.8% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at Firstsource Solutions.

How happy are Customer Service Representative professionals working at Firstsource Solutions?

45% of Customer Service Representative employees at Firstsource Solutions would recommend their employer to a friend. This rating has decreased by 1% in the past 12 months. Customer Service Representative professionals have also rated Firstsource Solutions with a 2.9 rating for work-life-balance, 3.4 rating for diversity and inclusion, 2.9 rating for culture and values and 2.7 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 132 reviews)); "good work environment and supportive" ((in 125 reviews)); "work life balance is good" ((in 100 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 98 reviews)); "Good work culture and balancing work life" ((in 95 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Salary and hike percentage is low" ((in 176 reviews)); "Unorganized and chaotic at times pay is low" ((in 158 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews))

Firstsource Solutions Customer Service Representative reviews

2.8

45% would recommend to a friend

(319 total reviews)

Ritesh Idnani

60% approve of CEO

52% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service Representative employees have rated Firstsource Solutions with 2.8 out of 5 stars, based on 319 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Firstsource Solutions is rated 27% below average by Customer Service Representative professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

319 reviews

1.0

May 7, 2026

Friendly environment with flexibility, but management issues persist

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

flexibility, friendly, paid bi every other thursday

Cons

management, favoritism, misinformation from multiple higher ups and leads, increased workload without increase in pay, low pay, incentives but depends on call case

4.0

Apr 22, 2026

NA

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good place to work for beginners

Cons

It takes time to adjust to shifts

Firstsource Solutions Response

2mo

Thank you for your feedback. It’s great to hear that you find this a good place for beginners to start and build their careers.

4.0

Apr 21, 2026

Work place

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Fistsource is good place for beginers who are looking to experience corporate

Cons

The overall salary is low

Firstsource Solutions Response

2mo

Thank you for your feedback. It’s great to hear that you see this as a good place for beginners to gain corporate experience and build a strong foundation. Salary structures are aligned with performance and company standards

Viewing 7 - 9 of 319 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative