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Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service Representative reviews

2.8

46% would recommend to a friend

(319 total reviews)
avatar

Ritesh Idnani

60% approve of CEO

53% positive business outlook

Customer Service Representative employees have rated Firstsource Solutions with 2.8 out of 5 stars, based on 319 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Firstsource Solutions is rated 27% below average by Customer Service Representative professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

319 reviews
5.0
May 7, 2024
Recommend
CEO approval
Business Outlook

Pros

Good opportunity to move up the ladder

Cons

Pay is average but allowance is good

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Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. It's encouraging to hear that there are good opportunities for career advancement. Growth opportunities are crucial for employee satisfaction and motivation
2.0
May 1, 2024
Recommend
CEO approval
Business Outlook

Pros

The job being work from home

Cons

Customers are always mad when they call in.

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Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. We appreciate your feedback on the work-from-home setup. We understand that handling upset customers can be challenging, and it is a crucial part of meeting our business needs and providing quality service. We continuously strive to support our employees with the necessary tools and resources to manage these situations effectively.
5.0
Apr 29, 2024

Good

Recommend
CEO approval
Business Outlook

Pros

overall had a good experience

Cons

There is nothing specific to be mentioned

avatar
Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. We’re pleased to hear that you had a good overall experience.
Viewing 91 - 93 of 319 Reviews

Glassdoor has 4,375 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.