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Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service Representative reviews

2.8

46% would recommend to a friend

(319 total reviews)
avatar

Ritesh Idnani

60% approve of CEO

53% positive business outlook

Customer Service Representative employees have rated Firstsource Solutions with 2.8 out of 5 stars, based on 319 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Firstsource Solutions is rated 27% below average by Customer Service Representative professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

319 reviews
3.0
Mar 17, 2024
Recommend
CEO approval
Business Outlook

Pros

Good company to work from home

Cons

They don't back their employees.

avatar
Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. We’re glad to hear that you find working from home with our company to be positive. However, we understand that feeling supported is crucial. If you feel that we’re not adequately backing our employees, we’d like to know more about the specific issues you’ve encountered.
4.0
Mar 12, 2024
Recommend
CEO approval
Business Outlook

Pros

It was a great place to work

Cons

Little growth, heavy work load

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Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. We’re excited to hear that you view our company as a great place to kick start your career. We are dedicated to providing a supportive environment where employees can learn, grow, and develop their skills. We understand your concerns about limited growth opportunities and a heavy workload. Meeting client requirements often involves a demanding pace, and we recognize the importance of balancing this with career development and work-life balance.
3.0
Mar 9, 2024
Recommend
CEO approval
Business Outlook

Pros

working environment is good and friendly

Cons

Stressful environment sometimes depands on calls

avatar
Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. We’re pleased to hear that you find the working environment to be good and friendly. Creating a positive and supportive atmosphere is a key priority for us, and we are committed to fostering a workplace where employees feel valued and comfortable. We understand that the environment can sometimes be stressful, especially when handling demanding calls. We are committed to providing support to help manage stress and maintain a healthy work environment. This includes offering resources for stress management and ensuring that our teams have the tools and support they need to handle challenging situations effectively.
Viewing 97 - 99 of 319 Reviews

Glassdoor has 4,375 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.