Is Firstsource Solutions a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at Firstsource Solutions have rated their employer with 2.8 out of 5 stars in 319 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service Representative Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at Firstsource Solutions with 2.7 out of 5 stars based on 319 anonymously submitted employee reviews. This is 33.8% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at Firstsource Solutions.

How happy are Customer Service Representative professionals working at Firstsource Solutions?

46% of Customer Service Representative employees at Firstsource Solutions would recommend their employer to a friend. This rating has decreased by 1% in the past 12 months. Customer Service Representative professionals have also rated Firstsource Solutions with a 2.9 rating for work-life-balance, 3.4 rating for diversity and inclusion, 2.9 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 135 reviews)); "good work environment and supportive" ((in 118 reviews)); "Good work culture and learning" ((in 101 reviews)); "work life balance is good" ((in 96 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 93 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 165 reviews)); "Unorganized and chaotic at times pay is low" ((in 156 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 78 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 45 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews))

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Firstsource Solutions

Firstsource Solutions Customer Service Representative reviews

2.8

46% would recommend to a friend

(319 total reviews)

Ritesh Idnani

60% approve of CEO

53% positive business outlook

Ratings by category

3.4

Diversity & inclusion

2.9

Culture & values

2.9

Work/Life balance

2.8

Career opportunities

2.7

Compensation and benefits

2.6

Senior management

Customer Service Representative employees have rated Firstsource Solutions with 2.8 out of 5 stars, based on 319 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Firstsource Solutions is rated 27% below average by Customer Service Representative professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

319 reviews

2.0

Dec 23, 2023

A Shiny Tin Can

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Incentives, prize draws and positive terminologies going in.

Cons

When you scratch just a little below the surface the people meant to protect you have absolutely know idea how to implement the procedures that are in place to protect you, the employee. Clique like mentality allows for the wrong people to progress through to supervisory roles when completely ill prepared to deal with real compliance issues. Management then take no accountability for their role in initially putting the wrong people in place.

4.0

Dec 20, 2023

good job

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good management and wonderful experience

Cons

Odd timings and no WFH

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. We appreciate your positive feedback about our management and your overall experience with us. While we may not be able to implement work-from-home policies at this time, we are committed to exploring ways to enhance work-life balance and address any perceived biases. We will continue to strive for improvements to create a positive and inclusive workplace for all our employees

3.0

Dec 18, 2023

Good

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good environment to work, management

Cons

Nothing as such, I had a good time

Viewing 106 - 108 of 319 Reviews

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Firstsource Solutions Customer Service Representative reviews

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A Shiny Tin Can

good job

Good

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