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Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service Representative reviews

2.8

46% would recommend to a friend

(319 total reviews)
avatar

Ritesh Idnani

60% approve of CEO

53% positive business outlook

Customer Service Representative employees have rated Firstsource Solutions with 2.8 out of 5 stars, based on 319 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Firstsource Solutions is rated 27% below average by Customer Service Representative professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

319 reviews
1.0
Oct 26, 2023

BAD

Recommend
CEO approval
Business Outlook

Pros

Work is comfortable I was working as a chat support

Cons

Pathetic shifts. Improper management. Teams favouritism as per shifts

avatar
Firstsource Solutions Response
2y
Thank you so much for taking the time to leave us feedback. We recognize the significance of work-life balance. We’re committed to ensuring effective and fair management practices. We assess our management procedures and practices periodically and shall work on the inputs you have shared. It’s essential that all employees are treated fairly and equitably and we work diligently to create a culture that values merit and performance above all else. We shall continue to work on this aspect.
5.0
Oct 11, 2023
Recommend
CEO approval
Business Outlook

Pros

Employee driven company supportive management

Cons

First source offer a bit of less salary compare to other companies

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Firstsource Solutions Response
2y
Thank you so much for taking the time to leave us feedback. We proudly embrace the employee-driven nature of our company. Our management team is dedicated to ensuring a positive experience for our employees We believe in empowering our team members and valuing their input, which has been instrumental in shaping our organization. Our focus is on creating a workplace where personal growth, job satisfaction, and a sense of fulfilment are paramount.
5.0
Oct 5, 2023
Recommend
CEO approval
Business Outlook

Pros

Best place to work 📍

Cons

Nothing to dislike here 📍

avatar
Firstsource Solutions Response
2y
Thank you so much for taking the time to leave us feedback. We're delighted to hear that you consider our company the best place to work. Your sentiment speaks to our commitment to providing a positive and fulfilling work environment for our employees.
Viewing 112 - 114 of 319 Reviews

Glassdoor has 4,375 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.