Is Firstsource Solutions a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at Firstsource Solutions have rated their employer with 2.8 out of 5 stars in 319 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service Representative Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at Firstsource Solutions with 2.7 out of 5 stars based on 319 anonymously submitted employee reviews. This is 33.8% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at Firstsource Solutions.

How happy are Customer Service Representative professionals working at Firstsource Solutions?

46% of Customer Service Representative employees at Firstsource Solutions would recommend their employer to a friend. This rating has decreased by 1% in the past 12 months. Customer Service Representative professionals have also rated Firstsource Solutions with a 2.9 rating for work-life-balance, 3.4 rating for diversity and inclusion, 2.9 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 135 reviews)); "good work environment and supportive" ((in 118 reviews)); "Good work culture and learning" ((in 101 reviews)); "work life balance is good" ((in 96 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 93 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 165 reviews)); "Unorganized and chaotic at times pay is low" ((in 156 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 78 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 45 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews))

Skip to content Skip to footer

Notifications

Firstsource Solutions

Firstsource Solutions Customer Service Representative reviews

2.8

46% would recommend to a friend

(319 total reviews)

Ritesh Idnani

60% approve of CEO

53% positive business outlook

Ratings by category

3.4

Diversity & inclusion

2.9

Culture & values

2.9

Work/Life balance

2.8

Career opportunities

2.7

Compensation and benefits

2.6

Senior management

Customer Service Representative employees have rated Firstsource Solutions with 2.8 out of 5 stars, based on 319 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Firstsource Solutions is rated 27% below average by Customer Service Representative professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

319 reviews

1.0

Sep 10, 2023

Meatgrinder

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The people are fun and really good to engage with.

Cons

It's a meatgrinder, I was hired with 15 other people. In 2 months there were only 3 of us left and they had hired an addition 4 groups of 15. Revolving door because the job is not fun or engaging. It's just been called a d***head by boomers and your not allowed to swear back for some odd reason.

Firstsource Solutions Response

Thank you for your feedback. We're glad you found your colleagues fun to work with. However, we're sorry to hear that you had a negative experience overall. High turnover and a stressful work environment are issues that we take seriously, and we're actively working to address them. We understand that customer interactions can be challenging at times, and we're dedicated to providing the necessary support and resources for our employees to navigate these situations.

3.0

Sep 9, 2023

Okay

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good training and friendly staff

Cons

Long shifts and inconvenient hours

Firstsource Solutions Response

Thank you for your feedback and for recognizing our training program's quality and friendly staff! We're proud of our team's hard work to deliver a great experience. We understand that long shifts and inconvenient hours can be challenging, and we're always looking for ways to improve work-life balance, so we appreciate your feedback.

3.0

Aug 31, 2023

Alright

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work from home and flexible shifts

Cons

Rigid break schedules and shift adherence is strict

Firstsource Solutions Response

Thank you for taking the time to review us. We’re glad you enjoyed the flexibility or our shift patterns and working from home. We do have targets and KPIs to meet, however, we would encourage any colleagues who are having difficulties to speak to their team leader.

Viewing 118 - 120 of 319 Reviews

Jobs at Firstsource Solutions

Client Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Healthcare Collections Specialist

United States

View job

Firstsource Solutions reviews FAQs

Firstsource Solutions reviews Firstsource Solutions Customer Service Representative reviews

Firstsource Solutions

Firstsource Solutions Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Meatgrinder

Okay

Alright

Jobs at Firstsource Solutions

Firstsource Solutions reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Firstsource Solutions reviews FAQs

Jobs at Firstsource Solutions