Is Firstsource Solutions a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at Firstsource Solutions have rated their employer with 2.8 out of 5 stars in 319 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service Representative Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at Firstsource Solutions with 2.7 out of 5 stars based on 319 anonymously submitted employee reviews. This is 33.8% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at Firstsource Solutions.

How happy are Customer Service Representative professionals working at Firstsource Solutions?

46% of Customer Service Representative employees at Firstsource Solutions would recommend their employer to a friend. This rating has decreased by 1% in the past 12 months. Customer Service Representative professionals have also rated Firstsource Solutions with a 2.9 rating for work-life-balance, 3.4 rating for diversity and inclusion, 2.9 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 141 reviews)); "good work environment and supportive" ((in 132 reviews)); "Good work culture and balancing work life" ((in 99 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 97 reviews)); "work life balance is good" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 170 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 79 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews))

Firstsource Solutions Customer Service Representative reviews

2.8

46% would recommend to a friend

(319 total reviews)

Ritesh Idnani

60% approve of CEO

53% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service Representative employees have rated Firstsource Solutions with 2.8 out of 5 stars, based on 319 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Firstsource Solutions is rated 27% below average by Customer Service Representative professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

319 reviews

3.0

Jul 1, 2021

Work from Home

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

It is a remote job with flexible hours

Cons

Equipment that the company provided would be damaged when they sent it to me. Company was very slow on sending new equipment which you need to do your job.

Firstsource Solutions Response

4y

Thank you for writing in and the feedback shared. We're glad to hear that you’re enjoying the flexibility provided. We care deeply for our employees and always try to better the place of work to make them feel comfortable. Our people are at the center of everything we do, and Firstsource is constantly committed to providing professional technology solutions that can improve employees' productivity. We are taking your feedback and will address the areas we missed in delivering a great experience to you. Meanwhile, we encourage you to write to your HR Manager about your specific concerns. We will be happy to reach out to support you.

1.0

Jun 25, 2021

Would rather clean toilets for a living

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

For sky the incentive was achieveable but not worth the stress and turmoil.

Cons

Unsociable hours, work on bank Holidays, barely no time to eat and go toilet, modern day sweatshop.

1.0

Jun 17, 2021

Micromanage for what??

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Completely remote, flexible work hours

Cons

Hardwork, with a lot of intense job functions, but very little pay, micromanage, poor equipment

Firstsource Solutions Response

4y

Thanks for writing in. We're glad to hear that you’re enjoying the flexibility provided. We care deeply for our employees and always try to better the place of work to make them feel comfortable. We are committed to having competitive pay and benefits and have a team that continually reviews them to be at par with market standards. Regarding the intensity of work, we understand that some days are great, and other days can be difficult and complex. Change is constant in our business, and our teams function in a very agile manner to serve the dynamic needs of the customers. Having said that, we make our best efforts to make sure that employees are well-supported consistently. Please connect with your HR partner to discuss your concerns in detail, so they can be addressed. Wishing you a fulfilling career with us.

Viewing 220 - 222 of 319 Reviews

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