Is Firstsource Solutions a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at Firstsource Solutions have rated their employer with 2.8 out of 5 stars in 319 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service Representative Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at Firstsource Solutions with 2.7 out of 5 stars based on 319 anonymously submitted employee reviews. This is 33.8% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at Firstsource Solutions.

How happy are Customer Service Representative professionals working at Firstsource Solutions?

46% of Customer Service Representative employees at Firstsource Solutions would recommend their employer to a friend. This rating has decreased by 1% in the past 12 months. Customer Service Representative professionals have also rated Firstsource Solutions with a 2.9 rating for work-life-balance, 3.4 rating for diversity and inclusion, 2.9 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 136 reviews)); "good work environment and supportive" ((in 127 reviews)); "Good work culture and balancing work life" ((in 95 reviews)); "work life balance is good" ((in 94 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 93 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 168 reviews)); "Unorganized and chaotic at times pay is low" ((in 151 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 49 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews))

Firstsource Solutions Customer Service Representative reviews

2.8

46% would recommend to a friend

(319 total reviews)

Ritesh Idnani

60% approve of CEO

53% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service Representative employees have rated Firstsource Solutions with 2.8 out of 5 stars, based on 319 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Firstsource Solutions is rated 27% below average by Customer Service Representative professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

319 reviews

2.0

Aug 4, 2016

Not good, but not horrible

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great people to work with. Hours weren't that bad. The point system was pretty fair. Able to transfer to other projects.

Cons

Salary sucks. No real room for growth. Never really sure if/when a contract will be pulled.

Firstsource Solutions Response

9y

We would like to thank you for taking the time to leave us your feedback. Firstsource strives to create an environment in which our employees learn and grow and we apologise that you did not experience this. We are taking your feedback and addressing the places we missed in delivering a great experience for you. We would like to wish you the best in your future endeavours.

3.0

Jul 5, 2016

Okay okay

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Bonus is good . management is okay cannot blame a different process manager to understand current process. Good that it is people centric .

Cons

Reaching up to management is tedious process tough to understand y things happen wen u aren't told about it .

1.0

May 7, 2016

This company is sinking like The Titanic jump ship

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Paid PTO, Insurance That is all i can say really.

Cons

Lack of communication. Unprofessional Management. Micromanaged. No one knows their left elbow from their right elbow. Company is run from India and is like a sweat shop. Inaccurate keeping of attendance. Always finding ways not to pay out bonus. Very high staff turn over.

Viewing 295 - 297 of 319 Reviews

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