Is Firstsource Solutions a good company to work for as a Customer Service Associate?

Customer Service Associate professionals working at Firstsource Solutions have rated their employer with 4.6 out of 5 stars in 125 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service Associate employees well?

Customer Service Associate professionals rate their compensation and benefits at Firstsource Solutions with 4.2 out of 5 stars based on 125 anonymously submitted employee reviews. This is 10% better than the company average rating for salary and benefits. Find out more about Customer Service Associate salaries at Firstsource Solutions.

How happy are Customer Service Associate professionals working at Firstsource Solutions?

97% of Customer Service Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Customer Service Associate professionals have also rated Firstsource Solutions with a 4.3 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.4 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 138 reviews)); "good work environment and supportive" ((in 119 reviews)); "Good work culture and balancing work life" ((in 99 reviews)); "Work from home for more than 1 year" ((in 93 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 174 reviews)); "Unorganized and chaotic at times pay is low" ((in 157 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 83 reviews)); "Bad managers and sme and TL" ((in 80 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews))

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Firstsource Solutions

Firstsource Solutions Customer Service Associate reviews

4.6

97% would recommend to a friend

(125 total reviews)

Ritesh Idnani

100% approve of CEO

97% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.5

Career opportunities

4.4

Culture & values

4.4

Senior management

4.3

Work/Life balance

4.2

Compensation and benefits

Customers Service Associate employees have rated Firstsource Solutions with 4.6 out of 5 stars, based on 125 company reviews on Glassdoor. This indicates that most Customers Service Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customers Service Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Reviews by job title

125 reviews

3.0

Aug 20, 2020

Ok

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

They try but the nature of the work makes it undesirable

Cons

that the work is in a call centre

Firstsource Solutions Response

Thank you for taking the time to share feedback! It is encouraging to know that you recommend us as an employer. People centricity is one of our key values, and we are proud that the vast majority of our employees enjoy a happy and fulfilling career with us. In case of any concerns, please connect with your HR team and hope we can work together to make your experience a better, more positive one with us. Wishing you a fulfilling career with Firstsource!

3.0

Aug 19, 2020

Okay

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good start and training provided to freshers

Cons

Frequent rotation shifts can cause health issues Not so career oriented Frequent paycuts due to compliance errors No Indian public holidays No fixed Sat Sun off

Firstsource Solutions Response

We support customers in the US and UK geography, and hence most of our job profiles include working in rotational shifts, including weekends. Health & wellbeing of Firstsourcers is of utmost priority and hence the shift patterns are planned and communicated in advance to employees along with a focus on giving the appropriate number of leaves and off days to all. We encourage you to speak to your HR partner for any concerns so that they can help you have a more enriching experience at work. Wishing you a fulfilling career with Firstsource.

4.0

Jul 14, 2020

Lloyds Data- Good for Fresher Not for Experience

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

- Good Environment - Big Cafeteria - Good for Fresher's like if ur Graduate & wanna experience something similar like cooperate can go for Backhand . - Good Colleague Etc

Cons

- Don't joint if u Wanna Earn good Money - Not Good for Experience one, - Management is the Worst - No good Increments Etc

Firstsource Solutions Response

Thank you for taking time to share feedback! We are glad to hear that you enjoy the work environment at Firstsource. We take pride in attracting best talent which includes both fresher’s and experienced candidates and both of them enjoy a fulfilling career with us. We also strive to provide supportive environment to all our employees. However, some of your feedback is not reflective of the same. We urge you to discuss your concerns with the HR team so that we can improve the employee experience. Wishing you a fulfilling career with Firstsource.

Viewing 91 - 93 of 125 Reviews

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Lloyds Data- Good for Fresher Not for Experience

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