Is Firstsource Solutions a good company to work for as a Customer Service Associate?

Customer Service Associate professionals working at Firstsource Solutions have rated their employer with 4.6 out of 5 stars in 125 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service Associate employees well?

Customer Service Associate professionals rate their compensation and benefits at Firstsource Solutions with 4.2 out of 5 stars based on 125 anonymously submitted employee reviews. This is 10% better than the company average rating for salary and benefits. Find out more about Customer Service Associate salaries at Firstsource Solutions.

How happy are Customer Service Associate professionals working at Firstsource Solutions?

97% of Customer Service Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Customer Service Associate professionals have also rated Firstsource Solutions with a 4.3 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.4 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 138 reviews)); "Good work environment and Colleagues" ((in 115 reviews)); "Good work culture and balancing work life" ((in 96 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 92 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 166 reviews)); "Unorganized and chaotic at times pay is low" ((in 158 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 49 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews)); "Each breakdown had to be logged or your pay would be docked for time off line." ((in 16 reviews))

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Firstsource Solutions

Firstsource Solutions Customer Service Associate reviews

4.6

97% would recommend to a friend

(125 total reviews)

Ritesh Idnani

100% approve of CEO

97% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.5

Career opportunities

4.4

Culture & values

4.4

Senior management

4.3

Work/Life balance

4.2

Compensation and benefits

Customers Service Associate employees have rated Firstsource Solutions with 4.6 out of 5 stars, based on 125 company reviews on Glassdoor. This indicates that most Customers Service Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customers Service Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Reviews by job title

125 reviews

3.0

Oct 7, 2020

Worked as content analyst for 1 year

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

No work pressure, good corporate culture

Cons

Low salary package, low appraisal

Firstsource Solutions Response

Thank you for taking the time to share feedback. We are glad to hear that you appreciate the work culture at Firstsource. Regarding the compensation levels and merit increases, we understand that you were not satisfied. We conduct periodic salary benchmarking exercises to make sure that our compensation and benefits are competitive and on par with the industry standards. Our Performance Enhancement philosophy drives a culture of meritocracy through performance differentiation and the merit increases are linked to the KPIs achieved. We take your feedback sincerely and wish you the very best for your future endeavours.

4.0

Oct 6, 2020

good

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

overall experiene was good, but you also focous on yourself

Cons

all company some politices, for hard working people not good

Firstsource Solutions Response

Thank you for the positive feedback and it is great to hear that you recommend us as an employer. As you rightly mentioned, employee experience is our focus area and we take pride in providing a work environment that respects, rewards and supports our employees. We are happy that your positive feedback is reflective of the same. At the same time, we regret that some of your experiences didn’t align with our values. We take your feedback sincerely and wish you the very best with your future endeavours.

4.0

Oct 3, 2020

Spent 10 years with the company

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Working with the company was a great experience.

Cons

Can't directly connect with the management team.

Firstsource Solutions Response

Thank you for your great feedback. We are glad to hear that you enjoyed your tenure with Firstsource. We have multiple connect forums for our leaders to interact with employees both virtually and in-person. However, we take your feedback sincerely and will do our best to improve. Wishing you the best in your future endeavors.

Viewing 88 - 90 of 125 Reviews

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Firstsource Solutions Customer Service Associate reviews

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Worked as content analyst for 1 year

good

Spent 10 years with the company

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