Is Firstsource Solutions a good company to work for as a Sr. CSA?

Sr. CSA professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 277 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Sr. CSA Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Sr. CSA interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Sr. CSA employees well?

Sr. CSA professionals rate their compensation and benefits at Firstsource Solutions with 4.1 out of 5 stars based on 277 anonymously submitted employee reviews. This is 7.6% better than the company average rating for salary and benefits. Find out more about Sr. CSA salaries at Firstsource Solutions.

How happy are Sr. CSA professionals working at Firstsource Solutions?

90% of Sr. CSA employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Sr. CSA professionals have also rated Firstsource Solutions with a 4.0 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.3 rating for culture and values and 4.3 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 138 reviews)); "good work environment and supportive" ((in 119 reviews)); "Good work culture and balancing work life" ((in 99 reviews)); "Work from home for more than 1 year" ((in 93 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 174 reviews)); "Unorganized and chaotic at times pay is low" ((in 157 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 83 reviews)); "Bad managers and sme and TL" ((in 80 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews))

Skip to content Skip to footer

Notifications

Firstsource Solutions

Firstsource Solutions Sr. CSA reviews

4.5

90% would recommend to a friend

(277 total reviews)

Ritesh Idnani

93% approve of CEO

90% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.3

Culture & values

4.3

Career opportunities

4.2

Senior management

4.1

Compensation and benefits

4.0

Work/Life balance

Sr. CSA employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 277 company reviews on Glassdoor. This indicates that most Sr. CSA professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. CSA professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

277 reviews

5.0

Jun 30, 2026

Great career growth opportunities, but shift timings can be tough

Senior csa

Recommend

CEO approval

Business Outlook

Pros

Good opportunities in career growth and financial aspect

Cons

Shift timings are bit concerning but manageable

5.0

Jun 30, 2026

Incentives are good, but salary is too low

Senior csa

Recommend

CEO approval

Business Outlook

Pros

Incentives are good but again difficult,

Cons

There is cab deduction and no show charges too, salary is too less even though experienced,

4.0

Jun 29, 2026

Great growth opportunities, but slow promotion process

Senior csa

Recommend

CEO approval

Business Outlook

Pros

I am currently working here and recently promotes as Team executive,I would like to appreciate the Better growth opportunity,Work life balance,and flexible timing.

Cons

Delayed promotional recognition: Official promotion letters and salary adjustments take 6 to 10 months to process. Low payout. Less incentives.

Firstsource Solutions Response

Thank you for taking the time to share your feedback and congratulations on your recent promotion to Team Executive. We are pleased to hear that you appreciate the growth opportunities, work-life balance, and flexible working arrangements. It is also encouraging to know that your experience with the organization has been positive overall.

Viewing 1 - 3 of 277 Reviews

Jobs at Firstsource Solutions

Data Entry - Open Enrollment

Customer Service Representative

Client Service Representative

DE/Customer Service Representative

Customer Service Representative

Firstsource Solutions reviews FAQs

Firstsource Solutions reviews Firstsource Solutions Sr. CSA reviews

Firstsource Solutions

Firstsource Solutions Sr. CSA reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great career growth opportunities, but shift timings can be tough

Incentives are good, but salary is too low

Great growth opportunities, but slow promotion process

Jobs at Firstsource Solutions

Firstsource Solutions reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Firstsource Solutions reviews FAQs

Jobs at Firstsource Solutions