Is Firstsource Solutions a good company to work for as a Sr. CSA?

Sr. CSA professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 278 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Sr. CSA Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Sr. CSA interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Sr. CSA employees well?

Sr. CSA professionals rate their compensation and benefits at Firstsource Solutions with 4.1 out of 5 stars based on 278 anonymously submitted employee reviews. This is 7.6% better than the company average rating for salary and benefits. Find out more about Sr. CSA salaries at Firstsource Solutions.

How happy are Sr. CSA professionals working at Firstsource Solutions?

90% of Sr. CSA employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Sr. CSA professionals have also rated Firstsource Solutions with a 4.0 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.3 rating for culture and values and 4.3 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 138 reviews)); "good work environment and supportive" ((in 119 reviews)); "Good work culture and balancing work life" ((in 99 reviews)); "Work from home for more than 1 year" ((in 93 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 174 reviews)); "Unorganized and chaotic at times pay is low" ((in 157 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 83 reviews)); "Bad managers and sme and TL" ((in 80 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews))

Firstsource Solutions Sr. CSA reviews

4.5

90% would recommend to a friend

(278 total reviews)

Ritesh Idnani

93% approve of CEO

90% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (278 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Sr. CSA employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 278 company reviews on Glassdoor. This indicates that most Sr. CSA professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. CSA professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

278 reviews

4.0

Jun 29, 2026

Great growth opportunities, but slow promotion process

Senior csa

Recommend

CEO approval

Business Outlook

Pros

I am currently working here and recently promotes as Team executive,I would like to appreciate the Better growth opportunity,Work life balance,and flexible timing.

Cons

Delayed promotional recognition: Official promotion letters and salary adjustments take 6 to 10 months to process. Low payout. Less incentives.

Firstsource Solutions Response

3d

Thank you for taking the time to share your feedback and congratulations on your recent promotion to Team Executive. We are pleased to hear that you appreciate the growth opportunities, work-life balance, and flexible working arrangements. It is also encouraging to know that your experience with the organization has been positive overall.

5.0

Jun 29, 2026

Great growth opportunities but limited salary increments

Senior csa

Recommend

CEO approval

Business Outlook

Pros

Workforce is good and well skilled, here we get to improve ourself here you can say growth opportunities is good and you can level up your skill in this company that is the good advantage.

Cons

Increment Is not good in this office you need to improve on this.

4.0

Jun 29, 2026

Good stability and learning, but modest pay and shifts

Senior csa

Recommend

CEO approval

Business Outlook

Pros

Good job stability compared to many other BPO companies. Strong learning opportunities in customer service, communication, problem-solving, and banking/financial processes. Professional work environment in most processes.Internal growth opportunities are available, though they may vary by process and performance.

Cons

Salary hikes may be modest compared to some competitors. Promotions can take time and often depend on business requirements and management decisions. Shift work (including rotational or night shifts) can affect work-life balance

Viewing 4 - 6 of 278 Reviews

Jobs at Firstsource Solutions

Data Entry - Open Enrollment

Customer Service Representative

Client Service Representative

Customer Service Representative

Customer Service Representative