Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Firstsource Solutions

      Engaged Employer

      Firstsource Solutions reviews

      4.1

      84% would recommend to a friend

      (4,264 total reviews)
      avatar

      Ritesh Idnani

      91% approve of CEO

      85% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      4.1

      Career opportunities

      4.0

      Culture & values

      4.0

      Senior management

      3.9

      Work/Life balance

      3.8

      Compensation and benefits

      Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,264 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      4K reviews
      5.0
      Jan 23, 2026

      Supportive leadership culture with strong focus on people and performance

      Team leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      Strong emphasis on teamwork, collaboration, and mutual respect Management genuinely values employee growth and leadership development Open communication channels — feedback is encouraged and acted upon Recognition for performance and leadership efforts (personally experienced this) Healthy work environment that motivates teams to consistently deliver results

      Cons

      High standards and expectations can be challenging, especially during peak periods

      avatar
      Firstsource Solutions Response
      5mo
      Thank you for your thoughtful feedback. We’re delighted to hear about your positive experience with teamwork, leadership development, and the open communication culture at Firstsource. It’s great to know that our focus on recognition and employee growth has had a meaningful impact. Your advice on continuing to invest in people development and streamlining processes is well noted, and we remain committed to enhancing efficiency while supporting our employees’ growth and success.
      5.0
      Jan 22, 2026

      growth story

      Senior director
      Recommend
      CEO approval
      Business Outlook

      Pros

      flexible working and lot fo freedom in decision making

      Cons

      legacy hoops and bounds which are being worked on

      avatar
      Firstsource Solutions Response
      5mo
      Thank you for sharing your feedback. We’re glad to know you value the flexibility and freedom in decision-making at Firstsource. We acknowledge that certain legacy processes may still present challenges, and we appreciate your recognition that efforts are underway to improve them. Your encouraging words and support mean a lot — we’ll certainly keep the momentum going.
      5.0
      Jan 22, 2026

      A good place to work with lots of opportunities

      Senior customer associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good management with a supportive and encouraging nature.

      Cons

      Work-life balance can be challenging during peak periods.

      avatar
      Firstsource Solutions Response
      5mo
      Thank you for sharing your feedback. We’re pleased to hear your appreciation for the supportive and encouraging management at Firstsource. We understand that maintaining work-life balance during peak periods can be challenging, and we’re continually working to ensure better planning and support for our teams. Your kind words are appreciated — we’ll certainly keep up the good work.
      Viewing 298 - 300 of 4,264 Reviews
      Related searches: Firstsource Solutions jobs | Firstsource Solutions salaries | Firstsource Solutions benefits | Firstsource Solutions interviews
      ReviewsFirstsource Solutions reviews

      Glassdoor has 4,377 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.