Is Firstsource Solutions a good company to work for as a Sr. CSA?

Sr. CSA professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 278 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Sr. CSA Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Sr. CSA interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Sr. CSA employees well?

Sr. CSA professionals rate their compensation and benefits at Firstsource Solutions with 4.1 out of 5 stars based on 278 anonymously submitted employee reviews. This is 7.6% better than the company average rating for salary and benefits. Find out more about Sr. CSA salaries at Firstsource Solutions.

How happy are Sr. CSA professionals working at Firstsource Solutions?

90% of Sr. CSA employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Sr. CSA professionals have also rated Firstsource Solutions with a 4.0 rating for work-life-balance, 4.3 rating for diversity and inclusion, 4.2 rating for culture and values and 4.3 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 132 reviews)); "good work environment and supportive" ((in 125 reviews)); "work life balance is good" ((in 100 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 98 reviews)); "Good work culture and balancing work life" ((in 95 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 176 reviews)); "Unorganized and chaotic at times pay is low" ((in 158 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews))

Firstsource Solutions Sr. CSA reviews

4.5

90% would recommend to a friend

(278 total reviews)

Ritesh Idnani

94% approve of CEO

91% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (278 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Sr. CSA employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 278 company reviews on Glassdoor. This indicates that most Sr. CSA professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. CSA professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

278 reviews

5.0

Feb 23, 2026

Thanking the company

Senior csa

Recommend

CEO approval

Business Outlook

Pros

I feel truly grateful to be part of First Source. The company offers an excellent work environment with a positive ambiance that keeps me motivated every day. I’m surrounded by supportive colleagues who make teamwork enjoyable and meaningful. A special appreciation to my team lead and manager, whose guidance and encouragement have played a major role in my growth. Their leadership has helped me build strong professional skills and gain valuable experience.

Cons

It would be better if we got sick leaves

Firstsource Solutions Response

4mo

Thank you for sharing your thoughtful feedback about your experience with Firstsource. We’re delighted to hear that you value the positive work environment, supportive colleagues, and the guidance from your team lead and manager. It’s great to know that their leadership has contributed to your professional growth and learning. Organization has a leave policy in place for employees. Additionally, fun and engagement activities are organized by HR on various occasions to promote a positive and motivating workplace.

5.0

Feb 23, 2026

Survey

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

I would like to share my positive experience with Firstsource. The company provides a highly supportive and growth-oriented work environment. The leadership team encourages open communication, continuous learning, and collaboration across all levels. I truly appreciate the emphasis on employee development, whether through regular training, mentorship, or opportunities to take on new responsibilities.

Cons

I don't have any feedback towards the company.

Firstsource Solutions Response

4mo

Thank you for sharing your positive experience with Firstsource. We’re pleased to hear that you value the supportive and growth-oriented work environment. It’s encouraging to know that the leadership team’s focus on open communication, collaboration, and continuous learning has contributed positively to your experience.

5.0

Feb 12, 2026

Good company for freshers to start career

Customer service associate (csa)

Recommend

CEO approval

Business Outlook

Pros

Supportive team, good training, and good learning environment.

Cons

Target-based work / strict metrics

Firstsource Solutions Response

4mo

Thank you for your feedback! We’re pleased to know that your experience at Firstsource Solutions has been positive, and that you appreciate the supportive team, training, and learning environment. Creating opportunities for growth and development is important to us. Our performance plans are reviewed regularly on a financial basis to ensure clear goals and accountability while supporting both individual and organizational success.

Viewing 34 - 36 of 278 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative