Is Firstsource Solutions a good company to work for as a Sr. CSA?

Sr. CSA professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 278 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Sr. CSA Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Sr. CSA interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Sr. CSA employees well?

Sr. CSA professionals rate their compensation and benefits at Firstsource Solutions with 4.1 out of 5 stars based on 278 anonymously submitted employee reviews. This is 7.6% better than the company average rating for salary and benefits. Find out more about Sr. CSA salaries at Firstsource Solutions.

How happy are Sr. CSA professionals working at Firstsource Solutions?

90% of Sr. CSA employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Sr. CSA professionals have also rated Firstsource Solutions with a 4.0 rating for work-life-balance, 4.3 rating for diversity and inclusion, 4.2 rating for culture and values and 4.3 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 132 reviews)); "good work environment and supportive" ((in 125 reviews)); "work life balance is good" ((in 100 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 98 reviews)); "Good work culture and balancing work life" ((in 95 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 176 reviews)); "Unorganized and chaotic at times pay is low" ((in 158 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews))

Firstsource Solutions Sr. CSA reviews

4.5

90% would recommend to a friend

(278 total reviews)

Ritesh Idnani

94% approve of CEO

91% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Sr. CSA employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 278 company reviews on Glassdoor. This indicates that most Sr. CSA professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. CSA professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

278 reviews

5.0

Jan 20, 2026

Great place to grow your career with strong support and opportunities

Senior csa

Recommend

CEO approval

Business Outlook

Pros

Excellent learning environment with consistent opportunities to build new skills. Supportive leadership that encourages ownership and professional growth. Collaborative team culture where everyone is willing to help. Strong focus on customer satisfaction and continuous improvement. Clear processes and expectations that help you perform effectively.

Cons

Workload can peak at times due to high demand, but manageable with team support. Cross-team communication could be made even faster as the organization scales.

Firstsource Solutions Response

5mo

Thank you for sharing such detailed and positive feedback. We’re delighted to know you value the learning opportunities, supportive leadership, and collaborative culture at Firstsource. It’s encouraging to hear that our focus on customer satisfaction and continuous improvement is reflected in your experience. We acknowledge your feedback on workload peaks and cross-team communication. While occasional high-demand periods are part of our dynamic business environment, we continually strive to enhance collaboration and ensure smooth communication across teams.

5.0

Jan 20, 2026

Experience

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Its been amazing journey at firstsource especially a beautiful work culture.

Cons

Nothing as of now yet

Firstsource Solutions Response

5mo

Thank you for sharing your positive feedback. We’re delighted to know you’ve had an amazing journey with Firstsource and that you appreciate the work culture. It’s wonderful to hear there are no current concerns — we’ll continue striving to maintain the supportive and engaging environment that makes Firstsource a great place to work.

3.0

Jan 9, 2026

Good

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good people in the floor, No micromanagement. Best place to start career in international processes.

Cons

Too many metrix to unlock commision, Back to back calls sometimes.

Firstsource Solutions Response

6mo

Thank you for sharing your feedback! It’s great to hear that you appreciate the supportive environment, approachable people, and the freedom from micromanagement we’re glad you see Firstsource as a great place to start a career in international processes. We also acknowledge your point about the number of metrics and the challenge of handling back-to-back calls, but these are aligned with client and business requirements,

Viewing 40 - 42 of 278 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative