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      Firstsource Solutions

      Engaged Employer

      Firstsource Solutions reviews

      4.1

      83% would recommend to a friend

      (4,259 total reviews)
      avatar

      Ritesh Idnani

      90% approve of CEO

      84% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      4.0

      Culture & values

      4.0

      Career opportunities

      3.9

      Work/Life balance

      3.9

      Senior management

      3.8

      Compensation and benefits

      Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,259 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      4K reviews
      5.0
      Jun 24, 2026

      Strong expertise in customer experience but faces market competition

      Senior customer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      On the positive side, it offers strong expertise in customer experience management, healthcare, banking, and telecommunications services, making it a reliable outsourcing partner for many large organizations Its global presence, especially in India, the UK, and the US, allows cost-effective operations while maintaining service quality. Additionally, the company focuses on digital transformation and analytics, helping clients improve efficiency and customer satisfaction.

      Cons

      Operates in a highly competitive BPM market, which can impact pricing, margins, and long-term stability

      avatar
      Firstsource Solutions Response
      3d
      Thank you for taking the time to share your feedback. We are pleased to hear your positive observations regarding the organization’s expertise in customer experience management, healthcare, banking, and telecommunications services. It is encouraging to know that you value our global presence, focus on digital transformation, and commitment to delivering efficient and high-quality services.
      3.0
      Jun 23, 2026

      Remote Survival Job

      Revenue cycle billing specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote, Company provides equipment, No Weekends. Gain your experience and move on!

      Cons

      People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

      Viewing 43 - 45 of 4,259 Reviews
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      ReviewsFirstsource Solutions reviews

      Glassdoor has 4,370 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.