Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 138 reviews)); "good work environment and supportive" ((in 119 reviews)); "Good work culture and balancing work life" ((in 99 reviews)); "Work from home for more than 1 year" ((in 93 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 174 reviews)); "Unorganized and chaotic at times pay is low" ((in 157 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 83 reviews)); "Bad managers and sme and TL" ((in 80 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,259 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (4,259 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,259 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews

4.0

Jun 24, 2026

Great for freshers but average pay and management issues

Senior associate

Recommend

CEO approval

Business Outlook

Pros

Good company for freshers to gain experience and improve communication skills. Supportive teammates and managers in many teams.

Cons

Salary and benefits are often considered average compared to competitors. Some employees report management and communication issues.

Firstsource Solutions Response

3d

Thank you for taking the time to share your feedback. We are pleased to hear that you consider Firstsource a good platform for freshers to gain experience, improve communication skills, and benefit from supportive teammates and managers across teams. It is encouraging to know that these aspects have contributed positively to your experience.

4.0

Jun 24, 2026

Great training for freshers, but long hours can burn out

Senior associate

Recommend

CEO approval

Business Outlook

Pros

Excellent for Freshers and Learning: For those just starting their careers, Firstsource is widely considered a great training ground. The onboarding process helps employees build strong professional communication, problem-solving skills, and domain knowledge (especially in healthcare billing and banking)

Cons

Work-Life Balance & Long Hours: Depending on the process (especially international campaigns), employees often face demanding shift timings, night shifts, and occasional mandatory overtime during peak periods, which can lead to rapid burnout.

Firstsource Solutions Response

3d

Thank you for taking the time to share your detailed feedback. We are pleased to hear that you consider Firstsource a strong platform for freshers to begin their careers and that the onboarding process helps in building communication skills, problem-solving abilities, and domain knowledge. It is encouraging to know that these learning opportunities have contributed positively to your professional growth. We understand that these factors can be challenging, and such requirements are driven by business and client needs. We remain committed to supporting employees through proper workforce planning and operational support.

5.0

Jun 24, 2026

Excellent customer support with smooth processes

Customer support executive

Recommend

CEO approval

Business Outlook

Pros

Firstly, the company provides the best support to customers and offers great deals and promotions. The process is smooth and easy to follow, and it is based on advanced technology. The service is reliable, with high-quality picture and sound, and customers are regularly updated with proper care and support.

Cons

There are not many disadvantages, as the company provides good services and also takes care of its employees.

Firstsource Solutions Response

3d

Thank you for taking the time to share your feedback. We are pleased to hear that you appreciate the strong customer support, smooth processes, use of advanced technology, and the overall reliability of services. It is also encouraging to know that you feel the organization takes good care of its employees.

Viewing 40 - 42 of 4,259 Reviews

Jobs at Firstsource Solutions

Data Entry - Open Enrollment

Customer Service Representative

Client Service Representative

Customer Service Representative

Customer Service Representative