Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 138 reviews)); "good work environment and supportive" ((in 119 reviews)); "Good work culture and balancing work life" ((in 99 reviews)); "Work from home for more than 1 year" ((in 93 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 174 reviews)); "Unorganized and chaotic at times pay is low" ((in 157 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 83 reviews)); "Bad managers and sme and TL" ((in 80 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,259 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (4,259 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,259 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews

5.0

Jun 23, 2026

Fantastic work culture with job stability and growth

Associate

Recommend

CEO approval

Business Outlook

Pros

First Source Solutions LTD is a GREAT PLACE TO WORK Around 36000 employees across 10 countries work here. I am proud to complete my 1st Year Work Anniversary that I have never experienced very organised and friendly environment anywhere. It has won many Awards and Rewards across the globe and fast growing company and providing Job stability to its employees ✌️😍😊 Very Happy for its work culture.

Cons

To allow our parents or family members to visit the company annually.

Firstsource Solutions Response

3d

Thank you for taking the time to share your thoughtful feedback, and congratulations on completing your first work anniversary with Firstsource. We are delighted to hear that you have had such a positive experience and appreciate the organized and friendly work environment, strong work culture, job stability, and growth opportunities within the organization. It is encouraging to know that these aspects have made your journey with Firstsource rewarding.

5.0

Jun 23, 2026

Supportive management and flexibility in remote work

Senior associate

Recommend

CEO approval

Business Outlook

Pros

Great work-from-home flexibility, supportive management, collaborative team environment, and good opportunities for learning and career growth.

Cons

Limited face-to-face interaction with colleagues due to remote work, but communication tools help maintain teamwork effectively.

Firstsource Solutions Response

3d

Thank you for taking the time to share your valuable feedback. We are pleased to hear that you appreciate the work-from-home flexibility, supportive management, collaborative team environment, and the opportunities for learning and career growth. It is encouraging to know that these aspects have contributed positively to your overall experience.

4.0

Jun 23, 2026

Na

Customer support associate

Recommend

CEO approval

Business Outlook

Pros

For someone working as a Customer Service Associate, Firstsource can be a good place to build communication skills, customer handling experience, and process knowledge, especially in the early years of a career.

Cons

High performance targets – Customer satisfaction, productivity, and quality metrics can be demanding. Work pressure – Peak call volumes and difficult customer interactions can make the job stressful.

Firstsource Solutions Response

3d

Thank you for taking the time to share your feedback. We are pleased to hear that you consider Firstsource a good platform for building communication skills, customer handling experience, and process knowledge, especially during the early stages of a career. Supporting employees in developing their skills and building a strong professional foundation remains one of our key priorities. We understand that customer service roles can be demanding, particularly during high call volumes and challenging customer interactions. Performance expectations are aligned with business and client requirements, and we remain committed to providing the necessary support, training, and resources to help employees succeed in their roles.

Viewing 49 - 51 of 4,259 Reviews

Jobs at Firstsource Solutions

Data Entry - Open Enrollment

Customer Service Representative

DE/Customer Service Representative