Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 138 reviews)); "good work environment and supportive" ((in 119 reviews)); "Good work culture and balancing work life" ((in 99 reviews)); "Work from home for more than 1 year" ((in 93 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 174 reviews)); "Unorganized and chaotic at times pay is low" ((in 157 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 83 reviews)); "Bad managers and sme and TL" ((in 80 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,260 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,260 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews

4.0

Jun 23, 2026

Na

Customer support associate

Recommend

CEO approval

Business Outlook

Pros

For someone working as a Customer Service Associate, Firstsource can be a good place to build communication skills, customer handling experience, and process knowledge, especially in the early years of a career.

Cons

High performance targets – Customer satisfaction, productivity, and quality metrics can be demanding. Work pressure – Peak call volumes and difficult customer interactions can make the job stressful.

Firstsource Solutions Response

3d

Thank you for taking the time to share your feedback. We are pleased to hear that you consider Firstsource a good platform for building communication skills, customer handling experience, and process knowledge, especially during the early stages of a career. Supporting employees in developing their skills and building a strong professional foundation remains one of our key priorities. We understand that customer service roles can be demanding, particularly during high call volumes and challenging customer interactions. Performance expectations are aligned with business and client requirements, and we remain committed to providing the necessary support, training, and resources to help employees succeed in their roles.

5.0

Jun 23, 2026

Strong focus on customer support and employee development

Voice process

Recommend

CEO approval

Business Outlook

Pros

Customer Service Support We handle customer queries through phone, email, chat, and other communication channels. Team Coordination Team leaders and managers supervise employees, assign tasks, and ensure smooth workflow. Quality and Performance Monitoring Management tracks employee performance, service quality, and customer satisfaction to achieve business targets. Training and Development Firstsource provides training programs to improve employee skills, communication, and professional growth. Short Conclusion: Firstsource focuses on delivering customer support and business process services while maintaining quality, teamwork, and employee development through effective management.

Cons

I don't have any bad reviews about the the company because it was always the best and we try our best to give to the customer and our management support us and always help us to do growth and development in the future

Firstsource Solutions Response

3d

Thank you for taking the time to share your detailed feedback. We are delighted to hear that you appreciate Firstsource's focus on customer service, teamwork, quality, and employee development. It is encouraging to know that the training programs, management support, and collaborative work environment have contributed positively to your professional growth and overall experience.

5.0

Jun 23, 2026

Top performer

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good work place Good environment

Cons

Looking for best salary Looking for best cafeteria

Firstsource Solutions Response

3d

Thank you for taking the time to share your feedback. We are pleased to hear that you appreciate the positive work environment and consider Firstsource a good place to work. Creating a supportive workplace remains one of our key priorities.

Viewing 52 - 54 of 4,260 Reviews

Jobs at Firstsource Solutions

Data Entry - Open Enrollment

Customer Service Representative

Client Service Representative

Customer Service Representative

Customer Service Representative