Is Firstsource Solutions a good company to work for as a Sr. CSA?

Sr. CSA professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 278 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Sr. CSA Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Sr. CSA interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Sr. CSA employees well?

Sr. CSA professionals rate their compensation and benefits at Firstsource Solutions with 4.1 out of 5 stars based on 278 anonymously submitted employee reviews. This is 7.6% better than the company average rating for salary and benefits. Find out more about Sr. CSA salaries at Firstsource Solutions.

How happy are Sr. CSA professionals working at Firstsource Solutions?

90% of Sr. CSA employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Sr. CSA professionals have also rated Firstsource Solutions with a 4.0 rating for work-life-balance, 4.3 rating for diversity and inclusion, 4.2 rating for culture and values and 4.3 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 132 reviews)); "good work environment and supportive" ((in 125 reviews)); "work life balance is good" ((in 100 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 98 reviews)); "Good work culture and balancing work life" ((in 95 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 176 reviews)); "Unorganized and chaotic at times pay is low" ((in 158 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews))

Firstsource Solutions Sr. CSA reviews

4.5

90% would recommend to a friend

(278 total reviews)

Ritesh Idnani

94% approve of CEO

91% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Sr. CSA employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 278 company reviews on Glassdoor. This indicates that most Sr. CSA professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. CSA professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

278 reviews

5.0

Sep 24, 2025

Advisor

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Our manager is approachable, understanding, and always ready to guide us through challenges

Cons

The company encourages learning and provides opportunities for career advancement.

Firstsource Solutions Response

8mo

Thank you for your feedback. We’re glad to hear that you value your manager’s approachability, guidance, and leadership, as well as the learning opportunities and career growth provided by the company. We appreciate your recognition and will continue to support a positive and growth-oriented work environment.

1.0

Sep 17, 2025

Worst company ever

Senior csa

Recommend

CEO approval

Business Outlook

Pros

if you wanna die soon, this the company to start with.

Cons

Nothing's right in this company. Biased decisions and filled with culprits. Company cuts your incentives many times for no reasons

Firstsource Solutions Response

8mo

We’re sorry to hear about your negative experience. We encourage you to reach out to your HR representative or the employee relations team to discuss your experience in detail so that we can better understand and address your concerns appropriately.

3.0

Sep 16, 2025

About TL

Senior csa

Recommend

CEO approval

Business Outlook

Pros

Supportive and helping in process but unhappy with matrix and if need if any help need to support

Cons

Not happy with metric and by following those it’s an issue and by the end of the day whts really matter is cx resolution and issue resolved but here metric matter

Firstsource Solutions Response

8mo

Thank you for your feedback. We’re glad to hear that you find the team supportive and helpful. We will continue reviewing ways to balance performance metrics with effective customer resolution

Viewing 49 - 51 of 278 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative