Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 138 reviews)); "Good work environment and Colleagues" ((in 115 reviews)); "Good work culture and balancing work life" ((in 96 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 92 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 166 reviews)); "Unorganized and chaotic at times pay is low" ((in 158 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 49 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews)); "Each breakdown had to be logged or your pay would be docked for time off line." ((in 16 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,260 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,260 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews

3.0

Dec 8, 2023

Unorganized & Unprofessional

Data entry operator

Recommend

CEO approval

Business Outlook

Pros

Non-phone, good training, easy job

Cons

Inconsistency when dealing with clients, sent home early with no pay, “mandatory” weekend overtime with short notice, could not reach HR after being laid-off

Firstsource Solutions Response

2y

Hello, Thank you for sharing your feedback. We are happy to hear that the workload provided to you seemed manageable and focus oriented with a satisfactory training program. We are sorry to hear about your experience within your role. Although we aim to provide transparency with client demands and work requirements, we understand that issues may arise on the job that can seem overwhelming. As we take each concern regarding the overall wellness of our employees seriously, we hope that you voiced these concerns to your HR team for assistance. Your insight will assist us when inspecting and improving our process in the future. Thank you again, We wish you the best in your endeavors.

2.0

Oct 20, 2023

Unreliable set pay

Claims examiner

Recommend

CEO approval

Business Outlook

Pros

Easy onboarding, potential to make decent money

Cons

System issues interfering with claims processing which is how examiners are paid. Per claim.

Firstsource Solutions Response

2y

Thank you for sharing your feedback. We are excited to hear that your onboarding and introduction into our organization was a pleasant experience. We aim to provide employees with a knowledge base of the many growth opportunities available to them in their journey with the organization. We understand how important it is to maintain high functioning systems and are sorry to hear about your experience with yours. We, along with our talented technical support team, are committed to providing quick and efficient support to help regulate challenges within our highly technological industry and are continuously reviewing feedback like yours to effectively navigate real time solutions to improve our employees' system experiences. We appreciate you taking the time to share your thoughts.

1.0

Sep 10, 2023

An abysmal company to work for

Data entry clerk

Recommend

CEO approval

Business Outlook

Pros

Decent PTO Weekends off Steady schedule

Cons

Last-minute mandatory overtime (we’re talking maybe an hour’s notice). No work/homelife balance Difficult if you have children especially those in childcare Very little leniency with bad weather causing lateness etc Very low salary with little room for advancement, if any

Firstsource Solutions Response

2y

Thank you so much for taking the time to leave us feedback. We value your input and understand the importance of work-life balance, especially for employees with family responsibilities. We understand that last-minute mandatory overtime can disrupt work-life balance and will continuosly work on better communication and planning to minimize such situations. We're committed to fair compensation and career growth opportunities, which is why we assess our salary structures regularly and aim to create clearer paths for advancement to address concerns like yours.

Viewing 61 - 63 of 4,260 Reviews

Jobs at Firstsource Solutions

Data Entry - Open Enrollment

Customer Service Representative

Client Service Representative

Customer Service Representative

Customer Service Representative