Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 140 reviews)); "good work environment and supportive" ((in 125 reviews)); "Good work culture and balancing work life" ((in 100 reviews)); "Flexible working and work from home." ((in 95 reviews)); "work life balance is good" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"less salary and more work which force people to leave this company" ((in 176 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 47 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews)); "communication is poor" ((in 20 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,260 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,260 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews

1.0

Apr 9, 2022

Unsupportive Leadership

Provider recruiter

Recommend

CEO approval

Business Outlook

Pros

Company Offered Remote Work For Some Employees.

Cons

- Cannot use PTO for 1st year. - Overworked Employees. - Leadership Micromanages. - Does Not Allow Time Off For Non-Gestational Parents After Birth Of Child. - Operations Managers Verbally Abusive To Staff Members.

Firstsource Solutions Response

4y

Thank you for sharing your feedback. Our business is a fast-paced customer service environment which can sometimes feel intense, and we continuously strive to make the process better. We pride ourselves on having a strong work culture where our leadership teams provide the support and guidance needed by all of our employees. Your comments are in stark contrast to what we work so hard to provide. We provide a competitive compensation package and offer a wide range of benefits including work-life balance and paid time off for our employees. The employee benefits and time off are continually being reviewed based on market trends, and adjustments are made. We are sorry to hear your time with us was not a positive one. We wish you all the very best in your future career.

1.0

Sep 10, 2019

Not a good place to work

Claims examiner

Recommend

CEO approval

Business Outlook

Pros

Flexible hours. Can leave for lunch. Food truck comes.

Cons

Matrix pay drops regularly. Mgmnt not fair at all. Poor mgmnt all around. Terrible work environment. If sick kid needs to be picked up from school, you cannot leave. If you do, you will have to make up time and then still be treated poorly for weeks for putting child before job. Favoritism is like nothing I have ever seen before. Timed bathroom breaks. High insurance costs. Food is stolen from fridge. Roaches in breakroom. All around terrible place to work. Literally the worst.

Firstsource Solutions Response

6y

Thanks for writing in. We take your feedback sincerely. Firstsource being a client centric company is driven by an environment that protects the customer and client data and hence comes with a few restrictions. Having said that, our people are at the core of our values and giving them a great experience is priority for us. Do provide us with your contact details so we can get in touch and understand your concern in detail.

1.0

Apr 24, 2019

Only job where pay went down the harder you worked

Claims adjuster

Recommend

CEO approval

Business Outlook

Pros

Flexible schedule, casual dress code

Cons

Everything else, the harder you work matrix pay goes down

Viewing 64 - 66 of 4,260 Reviews

Jobs at Firstsource Solutions

Healthcare Data Entry Specialist

Customer Service Representative

Customer Service Representative

Post Closing Associate