Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 140 reviews)); "good work environment and supportive" ((in 125 reviews)); "Good work culture and balancing work life" ((in 100 reviews)); "Flexible working and work from home." ((in 95 reviews)); "work life balance is good" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"less salary and more work which force people to leave this company" ((in 176 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 47 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews)); "communication is poor" ((in 20 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,260 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (4,260 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,260 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews

1.0

Apr 19, 2019

No concern for employees

Claims analyst

Recommend

CEO approval

Business Outlook

Pros

Benefits package. Not much else.

Cons

Low pay, no advancement opportunities, poor quality coworkers, no concern for work-life balance. I could go on and on.

Firstsource Solutions Response

7y

Thanks for writing in. We take your feedback seriously. At Firstsource we try our level best to ensure your experience is seamless and adds value to you. We will look into the points highlighted. Do share your contact number should you want to discuss this in detail.

1.0

Nov 8, 2018

Stay away if you are smart

Claims analyst

Recommend

CEO approval

Business Outlook

Pros

Easy to get hired on

Cons

You will start at an hourly rate of 11 or 12 per hour for training and then they will take away your hourly and only pay you a low per claim rate.

Firstsource Solutions Response

7y

Thanks for writing in. We wish to understand your concern in detail and rectify if there has been a lag in any communication. Do let us know your contact details. You can alternatively also connect with your HR SPOCs who will definitely help you with all your concerns.

1.0

Oct 29, 2018

Bad management

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good health and friendly coworkers

Cons

Management are bad at planning and unorganized. They don’t give you heads up of you are new and doing bad. They are just writing you up or terminate you. Don’t waste your time here if you come here don’t stay long most people get fired after there 6 months. They work for different clients and never take your side. They only care about the money.

Firstsource Solutions Response

7y

Thanks for your feedback. We are extremely sorry for the experience you have had. We as an organization have People Centricity and Excellence as our core value with no compromise on either. Your experience is important to us and hence would request you to share your contact number so we can get in touch with you to understand the situation better. You can alternatively reach out to your HR team and they should be able to resolve this.

Viewing 67 - 69 of 4,260 Reviews

Jobs at Firstsource Solutions

Data Entry - Open Enrollment

Customer Service Representative

Patient Financial Recovery Specialist

United States

View job

Customer Service Representative