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      Firstsource Solutions

      Engaged Employer

      Firstsource Solutions reviews

      4.1

      83% would recommend to a friend

      (4,260 total reviews)
      avatar

      Ritesh Idnani

      90% approve of CEO

      84% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      4.1

      Career opportunities

      4.0

      Culture & values

      4.0

      Senior management

      3.9

      Work/Life balance

      3.8

      Compensation and benefits

      Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,260 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      4K reviews
      2.0
      Feb 28, 2025

      Shady business practices

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Average pay, good benefits, work independently

      Cons

      Don't back up their employees, encourage under handed actions and then blame subordinates for doing as they are instructed

      avatar
      Firstsource Solutions Response
      1y
      Thank you for your honest feedback. We’re glad to hear that you appreciate the benefits, independent work environment, and average pay. A strong, communicative, and ethical management team is essential for a positive workplace. We are committed to fostering a culture of accountability and ensuring that leadership provides clear direction while supporting employees effectively.
      2.0
      Jan 6, 2025

      Think twice.

      Claims examiner
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home capability, can be flexible with enough notice.

      Cons

      Starts and ends with management. 1 supervisor was good. The managers are awful, enjoy bullying people. Long hours, constant system issues that they demand you clock out until they fix it then still expect 8 full working hours for their own system issues. Pay is LOW. They lied and said it was hourly, then after training they tell you about matrix pay. Paid holidays mean nothing if they overload OT on to "make up" for time missed.

      avatar
      Firstsource Solutions Response
      1y
      Thank you very much for leaving us a review and sharing your feelings around your job line, benefits, and compensation. We are committed to consistently reviewing all aspects of our working models to ensure all Firstources have the opportunity to grow and succeed. By analyzing the current market to ensure our pay and benefit rates are competitive and encouraging conversations between our Firstourcers and their management / HR teams to address any concerns around the culture, we hope to continue advancing in a positive direction. Experiences like yours give us insight into areas in which we can focus these efforts. We appreciate your feedback.
      2.0
      Apr 29, 2024

      To many leaders

      Patient advocate
      Recommend
      CEO approval
      Business Outlook

      Pros

      It's a job.. Pay ok you just have to ask when you get hired.

      Cons

      This company has way to many leaders that need to be followers. And a few followers that could be good leaders. And they need to rework the leave policy. You shouldn't have to work one year before you acure any time. And if you have to take off for a sickness you owe the company.

      avatar
      Firstsource Solutions Response
      1y
      Thank you so much for taking the time to leave us feedback. we acknowledge that salary expectations should be clearly communicated and understood during the hiring process. We aim to provide competitive compensation that aligns with industry standards and the role’s responsibilities. It's important to have a balanced leadership structure, and training is a key part of that. While our leadership team is well-trained, we recognize that effective leadership also involves a good mix of skills and roles.
      Viewing 94 - 96 of 4,260 Reviews
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      ReviewsFirstsource Solutions reviews

      Glassdoor has 4,371 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.