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Firstsource Solutions

Engaged Employer

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,260 total reviews)
avatar

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,260 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews
2.0
Apr 29, 2024
Recommend
CEO approval
Business Outlook

Pros

Okay Pay, coworkers are good

Cons

recent sr leadership changes, but no real leaders. Task masters mainly, loves to point out problems, offer few solutions.

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Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. We’re glad to hear that you’re satisfied with the pay and that you have positive experiences with your coworkers. We acknowledge the concerns about recent changes in senior leadership and the perception of a lack of effective leadership. It's crucial for leaders to not only identify problems but also to actively contribute to finding solutions and guiding their teams. We are committed to ensuring that our leadership team is equipped to provide constructive support and foster a positive work environment.
2.0
Oct 25, 2023

Management

Recommend
CEO approval
Business Outlook

Pros

Opportunities to grow within the company

Cons

Management is unprofessional. Heavy workloads, underpay.

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Firstsource Solutions Response
2y
Thank you for sharing your feedback. We work hard to provide each employee with the opportunity to build their careers within the organization through skill development courses offered through our internal learning platforms. It is nice to hear that this was a part of your experience with our organization. We hear your additional concerns and are committed to maintaining a professional and respectful working environment for all our employees, as well as keeping our pay structures competitive with ever-changing industry standards. We appreciate your feedback as your input will help us make improvements where necessary. Thank you again!
2.0
Jul 10, 2023

Low Pay

Recommend
CEO approval
Business Outlook

Pros

Good contracts. You may actually like the company you get contracted under.

Cons

The pay is very low. Everytime I inquire about it, I honestly get the run around. No one likes to answer any questions regarding it. You don't get much acknowledgement for all the work you do either.

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Firstsource Solutions Response
2y
Thank you so much for this review. We appreciate your thoughts as we strive to be transparent and open in our communication regarding pay and other employment-related matters through the provision of clear and comprehensive information and sources regarding compensation structures, benefits, and any potential changes that may affect our employees' financial well-being. Subsequently, we regularly review and benchmark the salary structures to ensure they remain competitive in the market and will continue to do so to account for economic fluxes. Thank you for sharing your thoughts on employee appreciation. In addition to our employee rewards and recognition platform and initiatives, we will continue to build spaces for engagement and recognition opportunities to acknowledge the superlative performance in our employees. This is extremely important to us as we develop and launch training programs, mentorship, and career advancement opportunities which we understand can contribute to higher job satisfaction and loyalty. We encourage our team to voice their opinions and suggestions so that we can continuously improve and provide the best possible work experience for everyone and appreciate you taking the time to share.
Viewing 97 - 99 of 4,260 Reviews

Glassdoor has 4,371 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.