Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 138 reviews)); "good work environment and supportive" ((in 125 reviews)); "Good work culture and balancing work life" ((in 101 reviews)); "Flexible working and work from home." ((in 101 reviews)); "work life balance is good" ((in 93 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 178 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 51 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,260 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (4,260 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,260 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews

1.0

Nov 29, 2021

Most unorganized place I've ever worked at

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Lots of overtime options available.

Cons

Lack of communication from HR Technical issues with equipment provided Dishonest leaders Multiple issues with processes and policies never resolved Payroll department constantly looses paperwork which affects employees pay

Firstsource Solutions Response

4y

Thanks for your feedback. We would like to assure you that we are committed to improve employee experience . At Firstsource, we have various communication forums & avenues to raise concerns . Hope you were able to use these forums during your stint with us . We have certainly noted your feedback and will try to improve the same.

1.0

May 20, 2021

Bad company to work for

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The pay was good and great

Cons

IT was terrible you get written up for having tech issues even though it was on their end. Always over working you. Suppose of be off on weekends always working every other weekend the TL or the higher ups really dont care its about what they can get out of you. Wouldnt recommend this company to anyone.

1.0

Apr 23, 2021

NIGHTMARE!!!!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Turning in my notice and Leaving!

Cons

Accepting the job to start off with

Firstsource Solutions Response

5y

We are sorry to hear that your experience with us has not been great. We strive to provide a great and helpful work environment for all our employees. We are proud that the vast majority of our employees enjoy a happy and fulfilling career with us. That said, as hard as we try to get it right all the time, there will be times we fall short too. We encourage our employees to contact their HR team or their Managers to give us feedback in all stages of their employment with us. We wish your experience had been positive and our HR team could have resolved all your concerns while you were with the company.

Viewing 106 - 108 of 4,260 Reviews

Jobs at Firstsource Solutions

Mail Room-In-office - Louisville KY

Healthcare Data Entry Specialist

Post Closing Associate

Customer Service Representative