Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 138 reviews)); "good work environment and supportive" ((in 126 reviews)); "Can work from home if quality is good." ((in 100 reviews)); "Good work culture and balancing work life" ((in 99 reviews)); "work life balance is good" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"less salary and more work which force people to leave this company" ((in 176 reviews)); "Unorganized and chaotic at times pay is low" ((in 156 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 78 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 50 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

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Firstsource Solutions

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,260 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Career opportunities

4.0

Culture & values

4.0

Senior management

3.9

Work/Life balance

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,260 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

1.0

Apr 14, 2022

Discrimination

Customer service (csr)

Recommend

CEO approval

Business Outlook

Pros

None. They are horrible. They don’t care about others health at all.

Cons

Horrible place to work I have never in my life been discriminated against. I can not even report this issue to anyone in higher authority because it’s not one contact information

Firstsource Solutions Response

Thank you for taking the time to write a review – your comments are really rather concerning. We pride ourselves on having strong policies in relation to diversity, equality, and inclusion and it concerns me that you say you feel discriminated against. We provide support through our Team Leaders, HR Partners, and our EAP programme – We hope you have taken the opportunity to reach out to at least one of these. However, We would also like to invite you to contact your local HR Manager who will listen in the strictest confidence, investigate your points and take any necessary action. We do hope you get in touch.

1.0

Apr 4, 2022

Customer Service Review

Member service representative

Recommend

CEO approval

Business Outlook

Pros

Overtime was offered and there is benefits when you start.

Cons

They are working for as a third party so therefore you don't know which company rules and policies to follow.

Firstsource Solutions Response

Thank you for your comments. As a business process outsourcing company we work with a number of clients to provide customer contact centre support. At recruitment stage, you will have been advised which client account you would be aligned to, and through your induction you will have been onboarded as a Firstsource employee, and trained on the processes of the relevant client. I’m glad you enjoyed the perks and benefits we provide. Alongside your base salary we offer a pension, healthcare cash back plan, employee assistance scheme, and access to may perks and discounts; we also offer incentive schemes too. I hope you took advantage of these whilst you were with us and wish you all the very best for the future.

3.0

Feb 11, 2022

Developing

Mailroom associate

Recommend

CEO approval

Business Outlook

Pros

The manager at this time was really nice and accommodating. Works with you. Chances for advancement. You get paid for 40 hours regardless if you do less.

Cons

Pay is low, clean desk policy, trainer isn't a good fit for her position, very unprofessional with little to no skills, and bipolar, at best

Viewing 103 - 105 of 4,260 Reviews

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Customer Service Representative

Client Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

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