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      Firstsource Solutions

      Engaged Employer

      Firstsource Solutions reviews

      4.1

      83% would recommend to a friend

      (4,260 total reviews)
      avatar

      Ritesh Idnani

      90% approve of CEO

      84% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      4.1

      Career opportunities

      4.0

      Culture & values

      4.0

      Senior management

      3.9

      Work/Life balance

      3.8

      Compensation and benefits

      Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,260 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      4K reviews
      1.0
      May 18, 2026

      Toxic environment with unfair pay practices

      Claims examiner
      Recommend
      CEO approval
      Business Outlook

      Pros

      None. Deadful company. Stay away

      Cons

      Everything. They do not speak english very well ( India based). They cut your pay if you do not meet quality or quantity matrix. As one of the highest producers,I exceeded my numbers every week. 1 week i was not feeling well my pay went from 18 to 6 an hour.

      4.0
      May 18, 2026

      Good company with employee benefits but no fixed shifts

      Senior customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Overall good company to work which has employee benefits

      Cons

      No fixed shifts and breaks is a hassle always

      avatar
      Firstsource Solutions Response
      1mo
      Thank you for sharing your valuable feedback about your experience with Firstsource. We’re glad to hear that you appreciate the employee benefits and the overall work environment. At the same time, we understand your concern regarding shift schedules and break management, and we recognize how important work-life balance and operational flexibility are for employees.
      Viewing 112 - 114 of 4,260 Reviews
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      ReviewsFirstsource Solutions reviews

      Glassdoor has 4,371 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.