Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 148 reviews)); "good work environment and supportive" ((in 123 reviews)); "Can work from home if quality is good." ((in 96 reviews)); "Good work culture and balancing work life" ((in 94 reviews)); "work life balance is good" ((in 93 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Salary and hike percentage is low" ((in 172 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 79 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 45 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,262 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (4,262 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,262 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews

1.0

May 7, 2026

Friendly environment with flexibility, but management issues persist

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

flexibility, friendly, paid bi every other thursday

Cons

management, favoritism, misinformation from multiple higher ups and leads, increased workload without increase in pay, low pay, incentives but depends on call case

4.0

May 7, 2026

Firstsource Solutions is a good company with a positive work environment.

Senior analyst

Recommend

CEO approval

Business Outlook

Pros

Firstsource Solutions is a good company with a positive work environment. It is a very good place to learn and grow with new skills. The management team, IJP opportunities, work schedule, appreciation programs, and salary hikes are also quite good. Overall, it is a nice company to work for.

Cons

There may be increased workload during peak business periods, but it is generally manageable

Firstsource Solutions Response

1mo

Thank you for sharing such a positive and detailed review of your experience at Firstsource Solutions. We’re delighted to hear that you value the positive work environment and consider the organization a great place to learn, grow, and develop new skills. It’s also encouraging to know that the management support, IJP opportunities, work schedules, appreciation programs, and salary hikes have contributed positively to your overall experience.

5.0

May 7, 2026

Great learning environment with strong career growth

Senior analyst

Recommend

CEO approval

Business Outlook

Pros

Excellent work culture, supportive teammates, strong benefits, and plenty of opportunities to grow professionally.

Cons

Work-life balance can be challenging during peak projects.

Firstsource Solutions Response

1mo

Thank you for sharing your valuable feedback and experience. We’re pleased to hear that you appreciate the excellent work culture, supportive teammates, employee benefits, and the professional growth opportunities provided within the organization. Creating a positive and growth-oriented environment remains an important focus. Business demands can sometimes create additional pressure, and insights like yours help in understanding employee experiences better.

Viewing 136 - 138 of 4,262 Reviews

Jobs at Firstsource Solutions

Mail Room-In-office - Louisville KY

Healthcare Data Entry Specialist

Post Closing Associate

Customer Service Representative

Digital Account Representative