Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 148 reviews)); "good work environment and supportive" ((in 123 reviews)); "Can work from home if quality is good." ((in 96 reviews)); "Good work culture and balancing work life" ((in 94 reviews)); "work life balance is good" ((in 93 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Salary and hike percentage is low" ((in 172 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 79 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 45 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,262 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,262 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews

5.0

May 7, 2026

Supportive management with no noted downsides

Analyst

Recommend

CEO approval

Business Outlook

Pros

Management supportive and getting the advise or coaching when ever it's required

Cons

I don't have anything all good

Firstsource Solutions Response

1mo

Thank you for sharing your positive experience and feedback. We’re glad to hear that you have found the management team supportive and that you receive guidance and coaching whenever required. A supportive environment and continuous mentoring play an important role in employee growth and development.

5.0

May 7, 2026

Strong dedication and support, but no real cons

Senior analyst

Recommend

CEO approval

Business Outlook

Pros

Working for many years in a company highlights your consistency and dedication, and it brings several positives to your professional journey. You have shown stability by working with discipline and delivering tasks on time, which builds trust and reliability. Regular interaction with team members and managers strengthens collaboration, improves communication, and creates a supportive work environment. Managers often provide guidance not only in daily tasks but also in extra activities such as training programs, workshops, or team-building exercises, which help in skill development and personal growth. Altogether, long tenure reflects loyalty, adaptability, and the ability to contribute meaningfully to both your team and the company’s success.

Cons

It’s great that I feel fine with my job

Firstsource Solutions Response

1mo

Thank you for sharing such a thoughtful and detailed reflection on your experience. Your long tenure with the organization truly reflects dedication, consistency, and adaptability. It’s wonderful to hear how collaboration with team members and support from managers have contributed positively to your professional journey. Experiences such as guidance through daily tasks, training programs, workshops, and team activities play an important role in both personal and career development.

5.0

May 7, 2026

Supportive management helps freshers settle in quickly

Senior analyst

Recommend

CEO approval

Business Outlook

Pros

Supportive team leaders and approachable managers in many projects. Employees frequently say management helps freshers settle into the job quickly

Cons

Thers is no cons, everything is good

Firstsource Solutions Response

1mo

Thank you for sharing your positive feedback and experience. We’re pleased to hear that you found the team leaders supportive and the managers approachable across projects. It’s also encouraging to know that employees feel supported while settling into their roles, especially during the early stages of their journey with the organization.

Viewing 139 - 141 of 4,262 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Client Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative