Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 148 reviews)); "good work environment and supportive" ((in 123 reviews)); "Can work from home if quality is good." ((in 96 reviews)); "Good work culture and balancing work life" ((in 94 reviews)); "work life balance is good" ((in 93 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Salary and hike percentage is low" ((in 172 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 79 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 45 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,262 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,262 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews

4.0

Apr 28, 2026

Nice place to work

Team leader

Recommend

CEO approval

Business Outlook

Pros

Diverse work culture Employee centric Fairly paid Management is open and approachable

Cons

Nothing really. Start working and you will get to know

Firstsource Solutions Response

2mo

Thank you for your feedback. It’s great to hear that you value the diverse and employee-centric culture, along with fair compensation and approachable management. These are strong positives that contribute to a healthy work environment.

5.0

Apr 28, 2026

Order Recovery Team - ORT

Senior customer support associate

Recommend

CEO approval

Business Outlook

Pros

Excellent workplace and colleagues Good Cafeteria and the environment to spend time Always helping hands from Team Leaders, Managers and HR Punctuality in any issues faced is resolved within timeframe

Cons

Cab transportation issues Excess Oily in fast foods

Firstsource Solutions Response

2mo

Thank you for your feedback. It’s great to hear that you appreciate the supportive colleagues, helpful leadership, and the overall workplace environment, along with timely resolution of issues and good cafeteria facilities. Your concerns regarding cab transportation and food quality we recommend connecting with HR one-on-one to address the issue,

3.0

Apr 28, 2026

Glass door Survey

Process leader

Recommend

CEO approval

Business Outlook

Pros

Job stability Incentive driven process

Cons

No work life balance No fair pay policy Poor retention rate/effort to save

Firstsource Solutions Response

2mo

Thank you for sharing your detailed feedback. It’s good to note the positives around job stability and an incentive-driven structure, which can motivate performance and consistency. At the same time, concerns around work-life balance, pay fairness, and retention are important and highlight areas that need focused attention. Prioritizing retention of tenured talent, aligning compensation more closely with performance and workload, and enabling growth based on process knowledge and experience can significantly enhance engagement and long-term stability. We appreciate your constructive and well-rounded insights.

Viewing 151 - 153 of 4,262 Reviews

Jobs at Firstsource Solutions

Mail Room-In-office - Louisville KY

Healthcare Data Entry Specialist

Customer Service Representative

Post Closing Associate

Digital Account Representative